Jessica Paden

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Customer Engagement Specialist Verified experience

Sun Auto Tire & Service

Mar 2023 - Apr 2025 (2 years 2 months)

• Provide prompt, friendly, and accurate support for automotive service inquiries, scheduling, and billing. • Troubleshoot service portal issues and assist customers in navigating online booking tools. • Routinely meet performance metrics while maintaining a customer first mindset. • Collaborate with internal departments to ensure seamless resolution of escalated cases.
Account Specialist Verified experience

Amazon

Jan 2022 - Aug 2022 (8 months)

• Handled complex billing, payment, and fraud concerns through phone and chat support. • Guided customers through account updates, refunds, and resolution of sensitive financial issues. • Maintained high accuracy and customer satisfaction scores in a metrics-driven environment.
Retail Customer Service Representative Verified experience

Amazon

Sep 2021 - Jan 2022 (5 months)

• Provided multichannel support for order tracking, returns, and product inquiries. • Resolved customer concerns with empathy and efficiency while adhering to performance KPIs. • Managed time effectively to support a high volume of contacts daily.
QualityAssurance Associate - Medicaid Verified experience

Conduent

Oct 2020 - Sep 2021 (1 year)
S

School Site Council Member Verified experience

San Diego Unified School District,

Sep 2015 - May 2019 (3 years 9 months)

• Evaluated potential grant opportunities to expand services within the city limits. • Participated in decision-making on budgeting, student achievement, and program development for local schools.

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