Jessica Marlene Virgil Gutierrez Asistente

Lead Concierge / Inbound-sales customer service.

Anequim

Jan 2023 - Oct 2023 (10 months)

As the Lead Concierge / Inbound-sales customer service representative, I was responsible for answering emails, texts, and calls from potential customers, ensuring timely and effective communication. I scheduled apartment tour appointments for property leasing agents and followed up with customers to collect their apartment search criteria and arrange tours. I meticulously documented all communication and interactions with potential customers in a database, providing accurate and complete work by strictly adhering to company procedures. In instances of complex inquiries, I escalated emails and calls to my Supervisor to ensure customer satisfaction. I focused on building sustainable relationships and trust with the internal team, and I consis

Accounts Payable Processor

Anequim México S.A. de C.V.

Oct 2020 - Dec 2022 (2 years 3 months)

Responsible for reviewing and processing incoming invoices and other bills from vendors efficiently and promptly, ensuring that all information is in order before the next step in the system. Verified appropriate accounts and codes of vendor invoices accurately and expeditiously. Demonstrated strong attention to detail and effective communication skills while searching and navigating the internet to find and verify information to complete tasks. Additionally, utilized virtual assistance skills to support the accounting management, leveraging a CRM system to enhance workflow and maintain organized records.

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Administrative Support/June

SteelWelding FamilyBusiness

Jan 2017 - Mar 2020 (3 years 3 months)

Invoicing and payment control, reconciliation of bank accounts, quotation and purchasing support, client document uploading, and organization and follow-up with accounting-required documents were key responsibilities in my role. Additionally, I handled various other duties relevant to the business. My experience also included arranging itineraries for travel, which enhanced my organizational skills and attention to detail, and provided customer service at Anequim, further developing my ability to communicate effectively and address client needs.

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Receptionist/Back office Assistant

CarlZeissS.A. deC.V.

Nov 2016 - Jun 2017 (8 months)

- Assisted with incoming calls, providing immediate solutions to inquiries and maintaining communication with property owners regarding maintenance issues. - Supported the General Manager and staff in various administrative tasks, ensuring smooth operations within the office. - Followed up on customer service issues related to facilities, while also purchasing and maintaining office and coffee break supplies. - Organized events and training sessions to enhance team development and engagement. - Obtained and entered internal technical service documents into the SAP system, ensuring accurate record-keeping. - Additionally, managed client relationships for courses and coordinated with the purchasing department for supplier maintenance, de

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Executive Assistant

ModelosIndustrialesMontes

Jan 2015 - Nov 2016 (1 year 11 months)

Receptionist, invoicing and payment via wire transfer to suppliers. Follow up with purchase orders, client document uploading and reconcile bank accounts. Organize and follow up with accounting required documents.

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Executive Assistant

NovocastS.A. DEC.V.

Jun 2014 - Jan 2015 (8 months)

Assist General and Human Resources Manager, organize flights and itineraries for the management team, and reconcile invoices and payments on credit cards of each department. Support on Visa arrangements and several functions of the department of Human Resources. Verify expenses of Amex Corporate cards. Hotel reservations and assist visits from abroad, as well as transportation coordination. Attending all calls and meeting rooms coordination.

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General Manager Assistant/

EmpaquesMoldeadosdeAméricaTecnologíasS. DER.L. DEC.V.

Sep 2013 - Feb 2014 (6 months)

Short term contract to cover a maternity leave time. Assist General Manager and staff such as to attend internal personnel and incoming visitors, receive calls, parcels and deliveries. Performing general clerical work, such as making receipt formats, letters, payments and reservations. Coordinate travel itineraries and expenses accounts. Keep control of the General Manager personal payments and agenda. Support the Financial department with processing the applications for payments of several services of the company. Prepare documents for meetings and control of the coffee and office supplies.

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PurchasingAssistantandwarehouseClerk

Shlumberger Monterrey Production Unit, S.A. de C.V.

Sep 2012 - Sep 2013 (1 year 1 month)

Process and expedite purchase requisitions into approved purchased orders, and perform other clerical duties in support of the purchasing function under direction of the Technology department. Respond to inquiries, generate and modify purchase orders, provide assistance to administrative and plant employees regarding purchasing procedures and the status of purchase orders. Communicate with vendors to research and exchange information, notify departments of the expected delivery date and follow up on backorders, monitor the receipt of materials, entry purchase orders into warehouse system in order to run a reorder point report and generate invoices of material to be imported.

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PlantManagerandCommercialManagerAssistant

Fabricas Monterrey, S.A. de C.V.

Nov 2009 - Aug 2011 (1 year 10 months)

Travel arrangements for managers, Commercial manager and sales department assistance; find itinerary options, hotel and car reservations, cash advance arrangements, and submit expense accounts via SAP to accounting. Submit purchase orders and invoices for payment relevant to the department, management of the corporate cell phone lines; to verify invoices. Feed the monthly report and process invoices by department, in order to be submitted to accounting. Quotation and purchase of promotional items, coordination and monitoring changes of the company website, coordinate the purchase of the calendar, agendas and client presents for Christmas, and keep Commercial Manager agenda coordinated.

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EngineeringandPlantAssistant/November

Fabricas Monterrey, S.A. de C.V.

Nov 2004 - Nov 2009 (5 years 1 month)

Plant Manager and technical service department travel arrangements, itinerary reservations, and cash advance arrangements. Submit expense accounts via SAP to accounting. Coordinate credit card payments; Submit purchase orders and invoices for payment relevant to the department. Plant Managers assistance such as maintaining the office supplies and support in translating documents.

Jessica Marlene Virgil Gutierrez

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