Jessica Barnes Founder

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Founder

Peaceful Scheduling

Apr 2025 - Current (1 year 2 months)

Founder & Operator – Peaceful Scheduling Remote | Mental Health & Wellness Support Services As the founder of Peaceful Scheduling, I created a service rooted in compassion, accessibility, and calm. I manage every aspect of the business, from client communication to backend systems, with a focus on easing the emotional burden of scheduling healthcare appointments for individuals struggling with anxiety, overwhelm, or chronic conditions. My responsibilities include: • Providing one-on-one support to clients who need help scheduling medical appointments • Creating and managing user-friendly digital platforms for appointment tracking, secure payments, and profile management • Designing calming workflows that prioritize user dignity and aut

Insurance Representative

American Income Life AO

Mar 2022 - Jun 2022 (4 months)

Enhanced customer satisfaction through streamlined scheduling and personalized service delivery. Safeguarded client data with rigorous adherence to data privacy regulations. Proactively identified cross-selling opportunities, resulting in a measurable increase in policy adoption. Translated complex insurance policies into clear, accessible language to empower client decision-makiing. Leveraged analytical skills to match clients with tailored insurance solutions, driving retention rates. Utilized CRM tools to track client interactions, ensuring timely follow-ups and exceptional service.

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Patient Access Representative

Mercy

Mar 2021 - Mar 2022 (1 year 1 month)

Conducted comprehensive patient data collection with strict adherence to HIPAA guidelines. Optimized the insurance verification process, improving billing accuracy and patient financial transparency. Delivered high-quality service by clearly communicating hospital procedures and policies to patients. Collaborated with multidisciplinary teams to resolve patient concerns and expedite service delivery. Spearheaded schedule optimization efforts, resulting in improved resource allocation and reduced wait times.

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Customer Relations Representative

Alternative Structural Technologies Inc

Dec 2019 - Dec 2021 (2 years 1 month)

Built and maintained strong client relationships, contributing to repeat business and referrals. Analyzed client needs to propose customized solutions, exceeding customer expectations. Mediated and resolved disputes efficiently, ensuring high levels of customer satisfaction. Led quality control initiatives, identifying service gaps and implementing improvements. Delivered exceptional customer service by responding promptly to inquiries and resolving issues effectively.

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Direct Support Professional Supervsior

The Arc of the Ozarks

Oct 2016 - Feb 2021 (4 years 5 months)

Supervised a 12-member team, fostering collaboration and ensuring compliance with state regulations. Enhanced community integration for individuals with developmental disabilities through advocacy efforts. Recruited, trained, and developed staff, focusing on professional growth and skill-building. Delivered individualized care plans, ensuring client well-being and maintaining detailed medical records. Implemented process improvements that enhanced team efficiency and service delivery.

Jessica Barnes

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