Experienced Senior IT Systems Engineer with 10+ years of hands-on experience in end-user support, SaaS administration, and IT operations management. Expertise in managing asset lifecycles, identity and access governance, and driving automation in distributed, remote-first environments. Adept at leading system improvements, onboarding processes, and security initiatives with a strong focus on delivering scalable and secure IT systems. Proficient in using key technologies such as Intune, Jamf, Okta, Google Workspace, and Slack to optimize workflows and ensure operational efficiency. Passionate about leveraging AI technologies to enhance IT processes and improve the user experience.