Jeson Paul Cabug-os Administrative Assistant cum Account Management Specialist

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Administrative Assistant cum Account Management Specialist

Pag-IBIG Fund (Home Development Mututal Fund)

Jan 2019 - Current (7 years 6 months)

Managed 800+ accounts, ensuring accurate documentation, timely follow-ups, and proactive client communication via phone, email, and in-person meetings. Maintained accurate customer records in internal systems, tracked transactions and generated reports for data-driven decision-making. Liaised with government agencies such as the Bureau of Internal Revenue and Registry of Deeds to ensure compliance with financial regulations. Streamlined administrative workflows and enhanced internal documentation processes for improved efficiency and customer satisfaction. Compiled and analyzed key metrics, providing insights to leadership for continuous improvement in account management strategies.

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Clerical and Administrative Support Assistant

Pag-IBIG Fund (Home Development Mututal Fund)

Jan 2018 - Dec 2019 (2 years)

Managed real estate title processes, ensuring swift and accurate client transfers. Led document verification, collaborating with legal and admin teams for compliance. Provided exceptional client service, promptly addressing inquiries and resolving concerns. Streamlined operations through organizational expertise and multitasking finesse. Conducted thorough data validation processes, guaranteeing data accuracy and reliability for strategic planning and informed business decisions. Additionally, utilized Microsoft 365 to enhance customer service and facilitate logistic preparations for mobilizing documents for travel, effectively liaising with government offices to ensure smooth operations.

Market Research Interviewer

Survey Sampling International

Jan 2017 - Jan 2018 (1 year 1 month)

Conducted survey interviews on various topics, ensuring data accuracy and confidentiality. Managed high-volume calls while maintaining professionalism and compliance with research protocols.

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Call-Out Sales Agent Intern

Philippine Long Distance Telephone Company

Nov 2015 - Jan 2016 (3 months)

Executed sales campaigns by engaging with existing subscribers through outbound calls, promoting and upselling services to meet sales targets and increase customer retention. Additionally, leveraged proficiency in Microsoft 365 to enhance communication and documentation processes, ensuring a seamless customer experience and fostering strong customer relations.

Student Assistant / Working Scholar

Ateneo de Davao University

Jan 2012 - Jun 2017 (5 years 6 months)

Managed requests for school facilities and assisted international volunteers with logistics. Handled laboratory equipment for the Mass Communication Laboratory. Provided administrative support for the Languages, Literature, and Arts Departments.

Jeson Paul Cabug-os

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