Jesa Cruz

Credit Controller

Allegis Global Solutions

Feb 2024 - Current (2 years 7 months)

• Monitor customer accounts • Review outstanding invoices and identify overdue payments. • Track customer payment behavior and account status. • Collections • Contact customers via email or phone to follow up on overdue invoices. • Send payment reminders and statements of account. • Negotiate payment plans when necessary. • Cash allocation • Match incoming payments to the correct customer invoices. • Investigate and resolve any payment discrepancies. • Dispute resolution • Work with customers and internal teams (Sales, Customer Service, Billing, Finance) to resolve invoice disputes that may delay payment. • Ensure issues are resolved promptly to facilitate collections. • Reporting • Prepare Accounts Receivable (AR) aging reports. • Report o

Credit & Collection Specialist/Credit Controller

Concentrix

Sep 2023 - Jan 2024 (5 months)

• Negotiating payment plans • Ensure clients submit payments timely • Monitoring debtor account balances • Assisting the broader accounts team • Evaluating new credit requests • Chasing for outstanding payments • Dealing with internal and external queries • Communicate payment failures to management • Responding to client inquiries

Spanish Bilingual Csr

Foundever

Apr 2023 - Jun 2023 (3 months)

• Provide customer service in English and a foreign language. • Addressed customer service inquires quickly and accurately. • Established warm and friendly rapport whilst interacting with customers by phone.

W

Sr. Associate/Collection Agent

WNS Global Services Philippines Inc.

Apr 2015 - Apr 2023 (8 years 1 month)

• Calling customer to collect overdue payments • Helping the customer to set up a payment arrangement to pay off their bills and negotiating debt payment. • Monitoring accounts to identify overdue payments. • Keep tracking outstanding debts. • Respond to customer inquiries.

V

Customer Support Associate

Vcustomer Tech Mahindra

Feb 2014 - Apr 2015 (1 year 3 months)

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment. • Addressed customer service inquires quickly and accurately. • Established warm and friendly rapport whilst interacting with customers by phone and email. • Input customer information, call notes and personal data into internal database.

P

Outbound Sales Representative

PCCW Teleservices Inc.

Aug 2012 - Feb 2014 (1 year 7 months)

• Achieved service time and quality targets. • Contact prospective customer by both Telephone and email. • Built and maintained courteous and effective working relationships.

U

Telemarketer

Unionbank Philippines

Jan 2012 - Aug 2012 (8 months)

• Proficient at computer dialing and computer software. • Respond to questions with knowledgeable responses. • Helped new telemarketers learn best practices, communication strategies and performance standards. • Contacted private individuals by telephone to offer credit card. • Followed up customer calls with further information or instructions when necessary.

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