Jeremy Diggs

Results-focused IT support specialist with over 8 years of experience in technical support and 5+ years in customer retention, sales, marketing, and branding across diverse industries with proven expertise in engaging decision-makers, developing effective B2B and B2C strategies, and enhancing user and customer interactions. Strong track record in delivering customer support to internal and external stakeholders, including user management, payment processing, marketing programs, and online and radio presence. Recognized for driving process improvements, enhancing asset management control, and maintaining excellent written and verbal communication skills. Consistently selected by peers and management as a dependable leader for high-priority projects, including deployment rollouts and network upgrades. Experienced in training and onboarding new employees, ensuring seamless integration into teams and sustained productivity. Skilled in resolving technical issues, improving IT processes, and managing end-to-end support operations. Dedicated to providing exceptional service and maintaining high customer satisfaction levels. Proficient in a wide range of tools and technologies, with a commitment to continuous improvement and staying updated with industry trends.