Jeremy Cartin

Jeremy Cartin

About

Detail

Back Office
San José, San José Province, Costa Rica
Contact Jeremy regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work
Starting at USD12/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • DoubleVerify
    Content Moderator
    DoubleVerify
    Aug 2025 - Jul 2026 (1 year)
    • Content Moderation for TikTok, meeting short deadlines with high accuracy meeting all KPI's
  • Teleperformance
    Content Moderator
    Teleperformance
    Aug 2023 - Aug 2025 (2 years 1 month)
    • 2 years of content moderation, meeting all KPI's in a timely manner.
  • Concentrix
    Customer Service/Back Office
    Concentrix
    Jan 2019 - Aug 2023 (4 years 8 months)
    • 1.5 years on customer service technical account, 6 months same account back office role with supervisor tasks and review of data and documents • 1 year and 3 months of customer service on a streaming account • Multitask, taking contacts from different channels during the week (phone, chats, and emails.) • Being in charge of performance plans for new hires while they get used to the product and reduce the impact of bad surveys
  • Amazon
    Customer Service/Supervisor
    Amazon
    Jan 2017 - Dec 2019 (3 years)
    • Customer service for 1 year • Supervisor for 6 months on Peak Season, support and multitasking required while handling multiple chats at a time • Emphatic and calm management of user complaints • Proactive participation in meetings aimed at creating new practices
Education verified_user 0% verified
  • L
    Bachillerato De Educacion Media
    Liceo Nocturno de Pérez Zeledón
    Jan 2017
  • INA
    Advance English
    INA
    Feb 2016 - Aug 2017 (1 year 7 months)