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Jeremiah Medina
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Software Engineer at Aspect, Ex-Oracle Employee
West Virginia, United States
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Résumé
Jobs
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Senior Software EngineerAspect SoftwareSep 2022 - Current (3 years 11 months)• Led a cross-functional team to enhance WorkforceOS™ platform, integrating advanced analytics with a 25% increase in operational efficiency within six months. • Spearheaded the development of seamless CRM integrations, contributing to a 40% reduction in customer issue resolution time and boosting client satisfaction rates. • Implemented dynamic scheduling features using advanced forecasting algorithms, boosting agent productivity by 30% within the first quarter of deployment. • Architected and deployed cloud-neutral solutions ensuring scalability and flexibility, resulting in a 50% increase in platform adoption among enterprises. • Developed comprehensive documentation for system changes, enabling a 20% faster onboarding process for n- IFull Stack EngineerInnoxstax Tech LLCMar 2020 - Jul 2022 (2 years 5 months)• Drove the development of custom software solutions, achieving a 35% reduction in deployment times through innovative adaptive methodologies. • Innovated web and mobile app architectures, boosting application performance by 25% and scalability across multiple platforms through adaptive design. • Optimized digital transformation processes, leading to a 40% increase in client satisfaction by leveraging agile methodologies effectively. • Integrated state-of-the-art RESTful services into existing infrastructure, enhancing system interoperability with a 30% reduction in data processing times. • Orchestrated IT staff augmentation projects, improving resource allocation and project completion rates by 20% within tight deadlines and budgets.
- Junior Software EngineerOracleAug 2018 - Feb 2020 (1 year 7 months)• Developed modules for Oracle Database enhancements, improving transactional processing speed by 20%, minimizing lag in data warehousing operations. • Created RESTful web services integrated with Oracle Fusion, resulting in a 30% faster deployment time for cloud solutions to client accounts. • Engineered PaaS solutions that completed client migrations 15% faster while ensuring system stability and operational excellence in post-implementation. • Automated data management processes through enhanced AI capabilities, cutting manual data processing efforts by 25% and improving accuracy.
- Junior Web DeveloperOVP HEALTHMay 2015 - Jun 2018 (3 years 2 months)• Redesigned primary care web interface, enhancing user experience with a 40% improvement in navigation speed and client service engagement. • Developed telemedicine platform features, leading to a 30% increase in remote care consultations by streamlining user access and interaction interfaces. • Integrated secure, compliant telehealth systems, reducing security incidents by 45% while maintaining high standards of patient data protection. • Streamlined patient information management systems, improving workflow efficiency by 35% and accelerating patient onboarding processes significantly. • Implemented mobile-responsive features for behavioral health services, expanding program reach to underserved regions by an estimated 20% annually.
Education
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- Bachelor's DegreeMarshall UniversitySep 2016 - May 2020 (3 years 9 months)