Jennifer Vogt

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Technical Support Manager

RecDesk

May 2023 - May 2025 (2 years 1 month)

• Created and implemented YouTube training videos to enhance team skills using CRM integration tools • Developed and shared training content on YouTube to improve team knowledge and engagement • Organized and conducted biweekly PowerUp training sessions to improve team performance using data analysis • Managed ZenDesk support operations to ensure efficient customer service and satisfaction • Oversaw content management to ensure accurate and timely updates across platforms • Designed and improved site layout using data analysis, enhancing user experience and increasing customer engagement • Managed customer relationships for 1000 clients using CRM integration, improving customer satisfaction and retention • Trained new CSR/CSM staff

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Customer Success Manager

RecDesk

Apr 2017 - May 2023 (6 years 2 months)

• Facilitated customer onboarding by guiding clients through setup processes, ensuring smooth integration and satisfaction • Conducted online training sessions to new clients and led on boarding process to ensure success rate • Maintained high quality customer engagement by implementing feedback loops and personalized communication strategies • Organized training and refresher meetings to update clients on new features, improving user proficiency and satisfaction • Sent yearly or custom invoices to customers using accounting software, ensuring timely payments and accurate billing • Supported sales team by analyzing customer data using business analysis skills, leading to improved sales strategies and customer satisfaction • Presented

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Service Coordinator

Tulimieri Associates D-Tech Service

Jan 2016 - Apr 2017 (1 year 4 months)

• Scheduled field service technicians using scheduling software, ensuring timely service delivery and improved customer satisfaction. • Prepared quotes using financial analysis to ensure competitive pricing, leading to increased client acquisition. • Managed procurement processes using negotiation skills to secure favorable terms, enhancing service delivery efficiency. • Obtained purchase orders through effective negotiation and communication, ensuring timely procurement and service delivery. • Invoiced all service calls using accounting software, ensuring accurate billing and improved cash flow management. • Served as the main point of contact for customers and suppliers, fostering strong relationships and ensuring smooth c

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Shipping and Receiving Coordinator

Aerospace Techniques, Inc.

Aug 2015 - Dec 2015 (5 months)

• Led the department with one direct report, ensuring efficient operations and team collaboration. • Managed product release and reception processes, including returned material processing and purchase order fulfillment, ensuring timely and accurate delivery. • Oversaw inventory management using SQL databases to maintain accurate stock levels and reduce discrepancies, while also utilizing data analysis techniques to enhance order forecasting. • Served as the point of contact for customers and suppliers, fostering strong relationships and improving communication through CRM integration.

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Office Administrator

Construction Insight, Inc.

Jul 2014 - Jun 2015 (1 year)

• Generated and reviewed over 75 monthly civil engineering reports, ensuring accuracy and compliance with industry standards • Provided accounting and financial support by preparing companywide expense reports, contributing to effective budget management • Updated contracts and job proposals to reflect current project requirements, enhancing client satisfaction and project alignment • Managed bookkeeping tasks, including tracking expenses and reconciling accounts, which ensured accurate financial records and supported financial analysis

Jennifer Vogt

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