JENNIFER UDOFIA

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Local and International Partnership Manager

Dykes Insurance Brokers Limited

Jan 2025 - Current (1 year 6 months)

Job title: Local and International Partnership Manager - Developed and maintained strategic local and international partnerships to drive business growth and expand market reach. - Utilized customer relationship management (CRM) systems and JustCall to streamline communication, enhance lead tracking, and optimize sales processes. - Executed targeted email marketing campaigns and leveraged cold calling techniques to identify new business opportunities and nurture prospect pipelines. - Managed social media marketing and utilized Buffer to maintain a consistent brand presence and engage with key stakeholders across digital platforms. - Managed complex travel planning and logistics for C-suite executives, ensuring seamless coordination of inte

Sales Executive

Reliance Health

Mar 2024 - Aug 2024 (6 months)

• Identified new markets, business opportunities, and increase sales. • Managed and developed relationships with key internal and external stakeholders. • Promoted and sold health services to target markets meet their needs and exceeded my sales target for the period by 150%. • Maintained and grew strategic industry relationships and networks. • Overcame clients` resistance or hesitation and offered solutions to problems. • Achieved business objectives through effective planning, sales goals setting, analyzing performance data and projecting future performance. • Expanded customer base and extend global reach, by creating and executing strategic sales plans.

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Client Services Manager (Retention And Growth Officer)

Avon Healthcare Limited

Apr 2022 - Mar 2024 (2 years)

• Successfully increased customer lifetime value with a 130% portfolio growth and 142% revenue increase within seven months through targeted upselling campaigns in 2022. • Developed and implemented lead generation strategies in collaboration with the marketing team, resulting in a 45% increase in customer loyalty. • Managed a database of leads and prospects, closing new client referrals worth over 60% of the total portfolio due to exceptional customer satisfaction. • Analyzed medical utilization reports, benchmarked against industry trends, and recommended client lifestyle modifications, improving customer engagement and outcomes. • Efficiently used Zoho and other CRMs for client engagement analysis, reporting, and maintaining an ac

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Centre Consultant

Avon Healthcare Limited

May 2018 - Mar 2022 (3 years 11 months)

• Attended to over 80 customer interactions daily via calls, emails, web chat, and social media, promptly resolving inquiries and cross-functional complaints. • Scheduled client appointments and negotiated healthcare costs with providers, enhancing service delivery. • Professionally handled inquiries and complaints from clients, providers, and prospects, ensuring a high level of customer satisfaction. • Coached new team members on adoption of CRM tools, accelerating their integration and performance on the job. • Developed an interactive workshop series focused on case studies, to enhance existing team members' skills in identifying customer needs and resolving complaints efficiently, increasing customer satisfaction scores by

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Administrative and Health Insurance Manager

B.U Clinics and Hospital Limited

May 2017 - Apr 2018 (1 year)

• Expanded corporate clientele base by 40% in lives and revenue through effective lead generation and sales prospecting. • Managed hospital operations and procurement, optimizing resource allocation and cost management. • Grew annual revenue by 20% via lead generation, sales prospecting, and successful conversion of leads. Additionally, utilized Google Drive to create and manage spreadsheets and documents, enhancing collaboration and efficiency in project management and presentations. • Coordinated complex travel arrangements and itineraries for the CEO, ensuring seamless scheduling and logistics that supported executive productivity and business continuity.

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