Jennifer Posada Villa

Jennifer Posada Villa

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Operations Manager | Project Management Specialist | Business Operations (BizOps) | Bilingual EN/ES (B1) | Process Optimization & Digital Operations
Medellín, Antioquia, Colombia

Contact Jennifer regarding: 
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Full-time jobs
Starting at USD28/hour
Flexible work

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Résumé


Jobs verified_user 0% verified
  • U
    Director of Digital Operations & Business Processes public Remote experience
    Universo K
    Jan 2020 - Mar 2026 (6 years 3 months)
    Director of Digital Operations & Business Processes I have a strong foundation in cold calling from my commercial leadership role at Zrii (2015-2017), where I trained and led teams that performed daily cold calls and direct outreach to expand the network nationwide. This gave me hands-on mastery of prospecting and closing techniques. At Universo K, I integrated that knowledge into an omnichannel sales strategy. While the core funnel was digital (generating leads through content and free masterclasses), high-interest leads who didn't buy were not discarded: they were contacted directly by phone for personalized follow-up. Additionally, during in-person events, I proactively approached cold prospects, applying the same rapport-building and
  • Creame Incubadora de Empresas
    Logistics & Operations Coordinator– Plantando Ceibas Project | Mayor's Office of Envigado
    Creame Incubadora de Empresas
    Aug 2019 - Dec 2019 (5 months)
    Como Logistics & Operations Coordinator en el proyecto Plantando Ceibas con la Alcaldía de Envigado, mi gestión apoyó directamente la estrategia de marketing del programa. Me encargué de que los productos y servicios de los emprendedores locales tuvieran una cadena de abastecimiento eficiente, lo que permitía que las campañas de difusión y comercialización se respaldaran con entregas confiables y productos disponibles. Además, coordiné con la Alcaldía la logística de eventos públicos y ferias donde se exhibían los emprendimientos, contribuyendo al posicionamiento del proyecto y a la visibilidad de los beneficiarios. Esta función unió la operación con la proyección estratégica, asegurando que la promesa de valor comunicada a la comunidad se
  • I
    General Manager & Head of Operations
    INGTAR
    Jan 2016 - Jan 2019 (3 years 1 month)
    Defined and led the organizational strategy, directing decision-making toward sustainable growth, business scalability, and market positioning within the specialized technical training sector. This included analyzing the market, identifying the needs of potential clients (engineers, companies), and structuring the offering of courses and certifications based on demand. Planned, directed, and comprehensively supervised operational and administrative areas, ensuring seamless process functionality, effective team coordination, and consistent achievement of organizational objectives. Efficiently managed financial, human, and material resources — including personnel hiring and development — while structuring and executing training programs for
  • Zrii The Original Amalaki TM
    Commercial Leadership
    Zrii The Original Amalaki TM
    Sep 2015 - Jan 2017 (1 year 5 months)
    Designed and implemented productivity strategies for high-performing commercial teams, leading their training and ongoing development. Coordinated goal traceability, analyzed key performance indicators, and managed nationwide expansion, ensuring sustained growth through structured processes and a continuous improvement approach. This experience strengthened my ability to scale teams and drive results in fast-moving, target-driven environments. • Leveraged cold calling as the primary method for prospecting, recruiting, and expanding the sales network nationwide, directly contributing to team growth and market penetration. • Personally trained and led teams in advanced cold calling techniques, including script development, effective objection
  • Creame Incubadora de Empresas
    Operations Analyst - Antójate de Antioquia Public Competition
    Creame Incubadora de Empresas
    Aug 2015 - Dec 2015 (5 months)
    Coordinated departmental operations for the Antójate de Antioquia public competition at Créame Incubadora de Empresas, consolidating large‑scale management reports and executing full budget control for the initiative. Monitored and tracked KPIs with precision, optimizing workflows to increase efficiency in results delivery and ensuring alignment with the project’s strategic objectives. Honed a detail‑oriented and data‑informed approach to operations in a multi‑stakeholder setting. In this role, social listening was essential to managing a successful, transparent process with multiple stakeholders, allowing for constant communication with participating entrepreneurs, understanding their doubts and feedback on the application process and comp
  • Ecometropoli SAS
    Administrative Manager
    Ecometropoli SAS
    Jan 2013 - Sep 2013 (9 months)
    Led the mass hiring of over 100 people in a record 10‑day period, guaranteeing operational coverage for strategic projects. Oversaw comprehensive administrative management, implementing control processes that ensured regulatory compliance and resource efficiency, while coordinating cross‑functional teams to drive project execution under tight deadlines. In my role as Administrative Manager at Ecometropoli SAS, social listening was critical to executing the mass hiring of over 100 people in just 10 days. I actively listened to department heads to understand their precise staffing needs, and I paid close attention to candidates during the recruitment process—hearing their concerns, expectations, and availability—to ensure the right fit. This
  • Go Study Australia
    Global Operations Executive
    Go Study Australia
    Mar 2011 - Jun 2012 (1 year 4 months)
    Managed bilingual international operations, coordinating communication with embassies, schools, and clients across multiple countries. Prepared multi‑currency quotations and rigorously tracked each case, achieving a 100% visa approval rate through strong detail‑orientation and proactive problem‑solving in complex administrative and logistical workflows.
  • BBVA Colombia
    Head of Customer Service and Financial Operations
    BBVA Colombia
    Aug 2010 - Dec 2010 (5 months)
    Supervised the custody of high‑security financial assets, including vaults and cash boxes, while leading service teams under strict compliance controls. Implemented protocols that strengthened operational security, process integrity, and client trust, demonstrating a solid commitment to internal audit, risk mitigation, and administrative control.
Education verified_user 0% verified
  • E
    Metodología Lean Start up Canvas, Emprendimiento/Estudios sobre emprendimiento
    Entrenamiento en modelo de negocio bajo la metodología Lean Start up Canvas
    Jan 2014 - Dec 2014 (1 year)
  • C
    Emprendimiento con énfasis ambiental, Emprendimiento/Estudios sobre emprendimiento
    Curso Emprendimiento con énfasis ambiental
    Jan 2012 - Dec 2012 (1 year)
    – 40 horas-
  • Corporacion PEP
    Diplomado en Excelencia Profesional, Gestión y servicios de recursos humanos íntegra
    Corporacion PEP
    Jan 2010 - Dec 2011 (2 years)
    Estudios del ser desde la parte psicológica, espiritual, social y administrativa. Herramientas para conocerse mejor como persona y poder aportar mayor herramientas en los campos empresariales.
  • Universidad Pontificia Bolivariana
    Administradora de Empresas, Business Administration and Management, General
    Universidad Pontificia Bolivariana
    Jan 2004 - Dec 2009 (6 years)
    Líder visionaria que impulsa la innovación en las compañías, Soluciones transformadoras pioneras, que fomentan el crecimiento exponencial del personal y de la organización. Al coordinar, gestionar, ordenar procesos productivos corporativos, optimizar la gestión administrativa dentro de la gerencia de proyectos con un enfoque humanístico a las gestiones en equipo para lograr resultados disruptivos.
  • UPB
    Administradora de Empresas
    UPB
    Jan 2004 - Dec 2009 (6 years)
Projects (professional or personal) verified_user 0% verified
  • E
    Estudios Personales sobre el trading en pandemia
    May 2020 - Nov 2020 (7 months)
    Trade Analysis