Jennifer Hernandez

Jennifer Hernandez

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Customer Service Representative at The Benefit Consulting Group
Hempstead, New York, United States

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Résumé


Jobs verified_user 0% verified
  • T
    Client Benefits Specialist
    The Benefit Consulting Group
    Sep 2023 - Current (2 years 8 months)
    Client Support and Service: Provided exceptional customer service to employees of client organizations, offering comprehensive assistance with their benefits inquiries and issues. Claims Assistance: Assisted employees with a wide range of claims, including medical, dental, short-term, and long-term disability & life insurance, ensuring timely and accurate resolution of issues.
  • VIPdesk Connect
    Help Desk Analyst
    VIPdesk Connect
    May 2021 - Aug 2023 (2 years 4 months)
    Multichannel Support: Provided exceptional support through live chat, phone, and email channels, addressing a variety of inquiries including technical support, refunds, complaints, fraud prevention, and order assistance. Issue Resolution: Managed and resolved customer issues efficiently, ensuring prompt and accurate solutions to enhance customer satisfaction and loyalty. Fraud Prevention: Implemented measures to detect and prevent fraudulent activities, safeguarding company assets and maintaining the integrity of customer transactions. Order Assistance: Assisted customers with placing orders, ensuring a smooth and seamless purchasing experience. Training and Development: Conducted competitive Q&A conferences and training sessions to equ
  • Momentum
    Senior Analyst
    Momentum
    Aug 2014 - May 2021 (6 years 10 months)
    As a Senior Analyst, I was responsible for analyzing data trends and providing actionable insights to improve operational efficiency. My role involved collaborating with cross-functional teams to enhance service delivery and optimize processes. Additionally, I processed modem and router replacement orders for various ISPs, which required a strong focus on customer service and support. This included offering troubleshooting steps to paying customers experiencing internet issues and assisting those who were disconnected due to non-payment, ensuring a high level of customer satisfaction and retention.
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • G
      Game Moderator/ Server Management
      May 2021
      - Moderated multiple game servers for popular Ark titles, including Ark: Ascended, Ark: Aberration, Ark: Scorched Earth, and Ark: Genesis, ensuring a positive and engaging experience for players across diverse game environments. - Managed the community server on Discord, facilitating effective communication and interaction among players from North America, South America, and Europe. - Assisted with a custom ticketing system for in-game purchases and game update installations, addressing player issues and requests with prompt and efficient support. - Fostered a vibrant and respectful gaming community by monitoring interactions, enforcing rules, and addressing conflicts to maintain a friendly and inclusive environment. - Coordinated with