Jenifer Deaza Gribbon

Jenifer Deaza Gribbon  new_releases

About

Detail

Industrial Engineer | Operations & Service Delivery Leader | Project & Client Delivery | IBM & Banking | B2B & B2C
Jersey City, New Jersey, United States
Contact Jenifer regarding: 
work
Full-time jobs
Starting at USD3k/month
Flexible work
Starting at USD27/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • IBM Colombia
    Finance & Administration Delivery Manager
    IBM Colombia
    Oct 2021 - Jul 2024 (2 years 10 months)
    • Led teams of up to 40 professionals delivering Billing, Switching, and Collection operations for a multinational utilities client in Spain under a BPO model. • Designed and implemented automation solutions for reports, dashboards, and key operational tasks, reducing execution times and costs by up to 50% depending on the project. • Oversaw the organization, administration, and supervision of people, processes, and technologies, integrating them into a comprehensive plan to exceed client expectations. • Delivered high-quality services and technology solutions, establishing policies, monitoring performance, and analyzing client feedback to continuously improve processes and service quality. • Coordinated cross-functional teams remotely from
  • IBM Colombia
    Finance & Administration Delivery Team Leader
    IBM Colombia
    Sep 2020 - Oct 2021 (1 year 2 months)
    • Led initiatives to identify opportunities for improvement through process transformation and adoption of disruptive tools, achieving efficiency gains and cost savings for project delivery. • Applied deep knowledge of core client business processes, understanding client strategy, priorities, and operations to drive process differentiation and innovation. • Managed complex transactions and platform exceptions, developing and implementing innovative process solutions aligned with client tactical and strategic objectives. • Collaborated with IBM development teams on solution requirements, functions, and iterations, ensuring successful deployment of leading-edge tools. • Led training and quality activities related to new solutions, supporting
  • Q
    Co-Founder & General Manager
    Quick Dog Bogotá
    Mar 2018 - Mar 2020 (2 years 1 month)
    • Co-founded and led the company as General Manager, overseeing the end-to-end operations of a pet services business (pet shop, grooming services, and later veterinary services). • Planned, managed, and controlled administrative and financial processes, ensuring alignment with company policies, operational goals, and service quality standards. • Led business operations, budgeting, cash flow management, and financial reporting, supporting informed and timely decision-making. • Analyzed financial, tax, and accounting matters impacting business performance, ensuring regulatory compliance and operational continuity. • Collected and analyzed operational and financial data to generate management reports, identify optimization opportunities, and i
  • Banco Davivienda
    Branch Office Manager
    Banco Davivienda
    Dec 2012 - Jul 2019 (6 years 8 months)
    Designed, executed, and monitored the Branch Business Plan, managing budget, profitability, operational performance, and customer satisfaction metrics. Led both commercial and operational teams, with full accountability for deposit mobilization and loan origination targets across Retail Banking (Individuals) and Corporate / SME Banking (Legal Entities). Managed and expanded a diversified client portfolio, driving customer acquisition, retention, cross-selling, and revenue growth through financial product placement. Oversaw administrative, financial, and operational activities, ensuring regulatory compliance, risk control, service quality, and operational efficiency. Made strategic and day-to-day decisions to improve branch profitability, op
Education verified_user 0% verified
  • Universidad Sergio Arboleda
    Diplomado Liderazgo Comercial
    Universidad Sergio Arboleda
    Jul 2013 - Nov 2013 (5 months)
  • Universidad de la Sabana
    Ingeniería Industrial
    Universidad de la Sabana
    Jan 2005 - Jul 2011 (6 years 7 months)