Jen Cook

Manager, Quality Assurance / Quality Automation Engineer / Al Product Owner

Leap

Sep 2023 - Current (2 years 9 months)

As a Manager, Quality Assurance / Quality Automation Engineer / AI Product Owner at a software company providing innovative solutions to the home improvement industry, I owned the quality strategy for a multi-product SaaS platform, advising the VP of Technology and product leadership on risk, readiness, and trade-offs to support predictable, high-quality releases. I built and scaled the Quality Engineering function from the ground up, creating a sustainable, organization-wide quality model that supported multiple teams and continuous delivery. I led the organization's transition from centralized QA to team-owned quality, improving accountability, decision-making, and quality outcomes across product teams. Additionally, I established a unifi

Manager, Quality Engineering

Shinydocs

Aug 2022 - Aug 2023 (1 year 1 month)

As the Manager of Quality Engineering at a software company focused on information management, I led the Quality Engineering organization by defining strategy, team structure, and operating practices that enabled predictable delivery and consistent quality across R&D. I established quality metrics and feedback loops to guide investment decisions, effectively balancing delivery speed with customer and compliance risk. My direction in adopting automation and integration testing frameworks resulted in a 50% reduction in release timelines while significantly improving overall product stability. Additionally, I acted as a cross-functional leader, aligning Engineering, Support, Sales, and Customer Experience to create faster feedback loops and mo

Lead QA Engineer

Lone Wolf Technologies

Sep 2017 - May 2022 (4 years 9 months)

Provided leadership, testing guidance, mentorship and support to Quality Engineers and cross-functional teams, championing the customer perspective. Led quality delivery for large-scale, distributed product teams, coordinating 25 QA engineers across four countries and multiple vendors. Influenced release strategy and risk prioritization for major roadmap initiatives, enabling a shift from monthly to daily releases without loss of confidence. Identified systemic quality risks through trend analysis and experimentation, reducing hotfixes and improving long-term product health. Championed automation and tooling strategy, dramatically expanding coverage and accelerating time-to-value for engineering teams.

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QA Engineer

THRILLWORKS

Feb 2015 - May 2017 (2 years 4 months)

Collaborated with Scrum teams and clients to align on quality expectations, reduce delivery risk, and ensure reliable outcomes. Tested marketing solutions delivered across platforms including Mobile Apps, SMS, web, email, CMS, and Social Media ensuring customer satisfaction, stakeholder confidence, and brand reputation. Developed and implemented accessibility training, improving organizational WCAG compliance and enabling teams to deliver more inclusive products.

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Digital Specialist

SPINRITE

Dec 2008 - Feb 2015 (6 years 3 months)

Broad digital specialist role with expanded responsibilities including leading execution for omnichannel digital marketing and ecommerce strategy, analytics, reporting, planning and tool implementation. Led testing and project management on marketing and development projects, aligning resources, scope, stakeholders, and budget to the organization's goals with a focus on quality.

QA Lead and Internal Product Manager

Epic Systems

Jan 2004 - Jul 2008 (4 years 7 months)

Progressed from Technical Writer to QA Lead and Internal Product Manager, reflecting demonstrated impact, leadership growth, and expanded ownership. Defined requirements and led testing for a Content Management System (CMS) and publication platform, ensuring features met business and user needs. Developed and executed test strategies, including functional, regression, and load testing, to validate system behavior under normal and high-traffic conditions. Leveraged automated and manual testing tools to monitor functionality over time, supporting scalable, reliable product releases. Led User Acceptance Testing (UAT) with stakeholders, capturing feedback, prioritizing defects, and driving issues to resolution.

Technical Writer

Epic Systems

Jan 2003 - Jan 2004 (1 year 1 month)

End user documentation for Accounts Payable product while transitioning users to GUI applications. Specific experience with EMR/EHR interoperability.

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