Jeffrey A Berg Web Developer

Web Consultant

Sahara

Mar 2025 - Current (1 year 5 months)

Assisted a medical dispensary with the maintenance and development of the WordPress installation for 420Sahara.com, enhancing its overall web presence. Optimized existing SEO terms to establish top search rankings, significantly improving online visibility. Updated website visuals, including headers, footers, and links, to ensure a modern and user-friendly interface. Additionally, assisted with social media updates to engage the audience effectively. Leveraged expertise in operating systems to manage offline server environments necessary for launching the website to the web server, ensuring a seamless transition. Utilized Microsoft 365 for efficient corporate-level inter-office communication, facilitating collaboration and project managemen

Web Developer

Genesis Digital LLC

May 2023 - Jan 2025 (1 year 9 months)

- Created, updated, and maintained custom content for Kartra.com, initially focusing on the Kartra page builder and later integrating a custom WordPress installation. - Utilized hand coding alongside page builder functionality to ensure a seamless user experience. - Interfaced with the marketing team and department heads to provide constant updates on content, informed by real-time user experience feedback and executive input. - Collaborated with a dedicated design team to convert Figma designs into functional code, employing heavy use of JavaScript, CSS, HTML, WordPress, and proprietary Kartra page tools. - Led a special project to utilize JavaScript and CSS for converting a Freshworks installation to corporate-based logos, links, and

Customer Education Specialist

Genesis Digital LLC

May 2021 - May 2023 (2 years 1 month)

Created detailed, step-by-step video tutorials and website material to demonstrate the use of WebinarJam, EverWebinar, and Kartra software. Screen captured video of the product(s) in action and wrote and edited video scripts. Collaborated with the graphics team to create supplemental thumbnails or image assets for the videos. Recorded and edited voice-over for videos using the WellSaid AI tool, and created written tutorials with reference images as companion pieces to the video tutorials. Special projects included creating Jam Academy and redesigning Kartra Academy—platform-based membership areas for users of WebinarJam/EverWebinar or Kartra, respectively. Utilized platform assets to provide web tutorials for each step of the software, ensu

Senior Support Supervisor

Genesis Digital LLC

Mar 2017 - May 2021 (4 years 3 months)

Assist Tier 1 and Tier 2 agents with Work Tickets related to troubleshooting technical difficulties encountered during the setup or broadcast of live or pre-recorded webinars. Coordinate with concierge services, including assistance with technical questions or difficulties related to such. Assist live chat agents with knowledge of the platform(s) at speed. Review and Revise latest SOPs and Documentation to ensure information provided to the agents is up-to-date. Readily review how third party integrations work with the platform and keep agents and management informed of changes. Work directly with the Manager of Customer Support. Directly troubleshoot and respond to Tier 2 tickets as needed -- Assist customers in writing cURL calls, connec

Professional Musical Theater Actor

Various Companies

Aug 2013 - Mar 2017 (3 years 8 months)

Provide professional acting, singing, or technical theater services to various 99-seat-style theaters in the Ventura County area. Acting responsibilities include attending all rehearsals, memorizing lines and blocking, and providing an exemplary performance most weekends. Singing responsibilities include learning music and words, and performing on stage, as a Tenor I. Technical theater responsibilities include running the sound board, providing or creating sound effects or music as necessary, installing, adjusting or configuring both manual and programmable stage lights, and providing stage manager duties as needed.

Comcast Personal Technology Expert

supportcom

Jul 2011 - Aug 2013 (2 years 2 months)

Senior Level -- Answer incoming calls from Comcast customers to assist with wireless network setup or network troubleshooting, wireless device setup, or computer troubleshooting. Services include but are not limited to virus removal, software repair and troubleshooting, general break fix, printer setup, and general use questions. Software repair or virus removal services require remote-access to a client's computer. Special project(s): Retention support - act as a point of escalation as a Sr Level tech; Biller Expert, provide refunds or other fixes to customer accounts using proprietary and regional Comcast billing systems, as well as provide assistance in-house for the same; provide in-house Mac Assistance for fellow workers not familiar w

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Computer Consultant

Dalnor Systems

May 2008 - May 2011 (3 years 1 month)

Provided desktop publishing and website design solutions, including the creation and/or maintenance of a product brochure, various technical orders, and website designs for Dalnor Systems (formerly dba Celtech Corporation). Designed, created, and maintained the www.jobellproducts.com website, which serves as an online catalog. Interacted with managers and employees to transpose product knowledge into an interactive order sheet. Implemented heavy use of both JavaScript and CSS, along with PHP navigation styles to circumvent frames. Additionally, offered comprehensive tech support tailored for a non-technical team, which included assisting with operating system setup and providing tutorials, supporting the network administrator/server admin,

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Web Designer and Computer Technician

SunBerg

Apr 2008 - May 2011 (3 years 2 months)

Design, create and maintain multiple client websites, implementing PHP, JavaScript, HTML, CSS and WordPress tools. Build, repair, maintain and configure desktop and laptop computers. Assist clients in-home with troubleshooting or upgrading needs, including help with online registrations or ecommerce, including eBay. Created www.iwitnesslive.com - an uncensored social news website: Design, create, and act as administrator for a self-hosted WordPress installation. Create custom hand-written plug-ins to facilitate clients' needs including integration of YouTube API tools.

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Laser Cutter Operator

Celtech Corporation

Feb 2007 - Sep 2007 (8 months)

Operate, program and maintain Omada Laser Cutting Machine. Receive and edit AutoCAD drawings, and convert lines into coordinates for cutting machine. Manually program cutting head coordinates as needed. Transfer metals from racks to laser bed via overhead crane. Act as liaison between fabrication and engineering departments. Integrated updated CAM software for use in programming process.

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Sharper Image Customer Liaison

The Connection

Jun 2003 - Sep 2004 (1 year 4 months)

As a Sharper Image Customer Liaison, I worked on-site at an inbound call center, acting as a product expert to address customer inquiries regarding the operation and service of various Sharper Image catalog products. I processed WISMO (Where Is My Order?) inquiries and dedicated specific time each day to Sharper Image sales, responding to incoming calls, confirming product availability, processing orders, and arranging and confirming the shipping of catalog products. My role required in-depth knowledge of operating systems, which set me apart from other agents and contributed to my designation as a Customer Liaison, ensuring that I could provide exceptional support and expertise to our customers.

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Manager of Web and Graphic Design

SunBerg

Mar 1999 - Mar 2005 (6 years 1 month)

As the Manager of Web and Graphic Design, I was responsible for designing, creating, and maintaining multiple client websites, with a strong emphasis on custom HTML and CSS implementation. I assisted the business owner/operator with a variety of local, national, and international services, including desktop publishing, radio production, computer repair, custom computers, consulting, graphic design, and photo enhancement. My role placed a heavy emphasis on delivering high-quality graphic design and web design services. Additionally, I leveraged my knowledge of operating systems to enhance my capabilities in software installation and OS configuration, which supported my consulting work and contributed to the overall efficiency of our design a

Jeffrey A Berg

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