Jefferson Leason

Center Manager

InnovAge

May 2024 - Jul 2025 (1 year 3 months)

• Managed overall center operations including participant services, compliance oversight, and provider engagement, ensuring adherence to Medicaid and Medicare requirements. • Built and maintained strong relationships with providers, referral sources, and community partners to support program participation and growth. • Educated staff and providers on compliance workflows, policies, and procedures to ensure regulatory adherence. • Oversaw budget planning, P&L management, and resource allocation to achieve performance and financial goals. • Directed cross-functional teams in achieving productivity, compliance, and customer service objectives, fostering a high-performance, participant-focused culture. • Responded to provider and particip

Manager, Provider Network Management

Elevance Health

Jan 2022 - Feb 2024 (2 years 2 months)

• Served as primary point of contact for provider groups, managing ongoing account relationships and addressing compliance and operational needs. • Collaborated with provider relations and clinical teams to support network participation in value-based care programs. • Analyzed provider performance data, identified care gaps, and implemented corrective action plans to improve quality outcomes. • Developed business plans and performance dashboards to track provider engagement, compliance, and financial outcomes, presenting findings to leadership. • Utilized Salesforce CRM to document account interactions, track compliance cases, and manage provider performance data. • Led account management activities including contract processing, onbo

Operations Manager

MATRIX MEDICAL NETWORK

Oct 2016 - Jan 2022 (5 years 4 months)

• Oversaw provider network operations supporting nationwide in-home clinical services. • Collaborated with clinical and operational teams to ensure alignment between field staff and organizational goals. • Managed scheduling coordination, provider contracting, and compliance requirements. • Monitored provider performance metrics and implemented corrective actions to meet service standards. • Maintained case documentation and reporting standards to ensure timely follow-up on provider performance and compliance issues.

Team Leader

CACI International

Sep 2014 - Oct 2016 (2 years 2 months)

• Directed operations and staff supporting federal background investigations. • Managed client relations, contracts, and compliance to meet program goals. • Provided leadership, training, and performance management for cross-functional teams.

U

Team Leader / Senior Investigator

USIS

Jan 1999 - Aug 2014 (15 years 8 months)

• Supervised investigators across multiple territories conducting federal background investigations. • Ensured compliance with federal quality standards and oversaw team performance. • Managed hiring, training, scheduling, and development of staff to meet operational objectives.

About

Detail

Timeline

Résumé