Jeferson Miguel Osorto Romero

Editor/Legal Assistant

Alonso & Alonso Attorneys at Law, PLLC

May 2025 - Mar 2026 (11 months)

• Edit packets containing forms and supporting documents using tools such as Microsoft Word and Adobe through platforms like Litify. • Follow up with clients to collect pending documents. • Provide clients with case updates and request or confirm information as needed.

I

Intake Specialist

ImpactBPO

Sep 2024 - May 2025 (9 months)

• Collect information from individuals involved in car accidents or personal injuries caused by third parties. • Forward this information to a case manager who assists clients with their medical treatments, vehicle repairs, and obtaining compensation for damages suffered.

R

Customer Service / Medical Records / Scheduler

Results CX

Mar 2023 - Sep 2024 (1 year 7 months)

• Accurately documented and indexed patient information, including medical history, test results, and treatment plans. • Responded to requests for medical records from authorized personnel, ensuring prompt and secure retrieval and distribution. • Coordinated appointments with healthcare providers, considering patient preferences and provider availability. • Supported billing and insurance verification teams by verifying patient insurance information and addressing billing inquiries.

Customer Service / Sales and Collections

Ibex

Nov 2022 - Mar 2023 (5 months)

• Resolved customer inquiries and managed returns, exchanges, and refunds in accordance with corporate policies. • Conducted outbound calls and sent letters to owners of overdue accounts to recover payments and minimize bad debt. • Assisted in developing financial forecasts and budgets for the sales and collections department.

Technical Support / Customer Service / SME

Teleperformance

Aug 2021 - Nov 2022 (1 year 4 months)

• Provided detailed information about health insurance benefits and resolved inquiries, complaints, and technical issues through various communication channels. • Ensured that customers received accurate information and timely assistance, participating in regular training to enhance product knowledge and troubleshooting skills.

Jeferson Miguel Osorto Romero

About

Detail

Timeline

Résumé