Julio Resendiz Customer Success Management | Business Development | Project

Customer Success Manager

Globalization Partners

Aug 2022 - Current (3 years 10 months)

Managing 60+ accounts across the USA & Europe, driving revenue growth and long-term retention for a SaaS Global Growth platform. Key Responsibilities: ✅ Revenue Growth & Retention: Own a portfolio worth $3 mill in sales revenue, implementing customer success strategies to increase client sales and maximize retention. ✅ Customer Experience & Optimization: Proactively identify and resolve procedural & product roadblocks to enhance customer satisfaction and mitigate churn. ✅ Relationship Management: Develop long-term partnerships, leveraging customer data to drive improvements and ensure high-touch service & performance tracking. ✅ Cross-functional Collaboration: Partner with Sales, Product & Operations teams to enhance UX/UI, troubleshoot iss

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Customer Success Specialist

Rentopian

Aug 2021 - Aug 2022 (1 year 1 month)

Managed 50+ accounts for a SaaS platform, focusing on improving customer engagement, retention, and overall experience, while driving business growth through data-driven strategies. Key Responsibilities: ✅ Portfolio Performance & Strategic Adjustments: Monitored and tracked KPIs, adjusting strategies to drive engagement and meet financial goals. ✅ Market Research & Data Analysis: Conducted quantitative and qualitative research via surveys, analyzing customer feedback to generate actionable insights for enhancing the user experience. ✅ Customer Insights & Trend Analysis: Analyzed customer data and feedback to identify trends and patterns, continuously improving the customer journey and achieving departmental objectives. ✅ Issue Resolution &

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Business Development Consultant

RA Contact Hub

Jan 2021 - Current (5 years 5 months)

Developed and executed a business development strategy for bilingual call and service support, managing 10 key accounts in the USA and generating $50K+ in sales revenue. Key Responsibilities: ✅ Business Strategy & Sales Execution: Developed strategies to drive client acquisition and revenue growth through cold calling, social media, networking, and online research. ✅ Client & Partner Identification: Proactively sourced potential clients and partners, leveraging targeted prospecting and consultative selling techniques to drive business growth. ✅ Contract Management: Led contract renewals and extensions, negotiating terms and pricing adjustments to maximize revenue opportunities. Achievements: 🚀 Achieved a 40% revenue increase within 6 mont

Managing Partner

Genesis Legal

Jan 2020 - Feb 2021 (1 year 2 months)

- A legal firm that focuses on migrating common legal solutions into an integrated web platform. - Self-funded bootstrapped legal-tech startup - Engagement in Customer Development - Achieved sales from start, $4k in 6 mo

Corporate Relations Manager

Baja Pacific Energy

Mar 2019 - Aug 2020 (1 year 6 months)

Led high-level negotiations and established strategic partnerships with investors and corporate clients in the energy sector, securing long-term Power Purchase Agreements (PPAs) and ensuring the financial stability of renewable and combined-cycle power generation projects. Key Responsibilities: ✅ PPA Negotiation & Execution: Identified, negotiated, and secured 10 to 15-year PPAs with top-tier AAA/BBB credit-rated companies ensuring a stable revenue stream for +$50M USD energy projects. ✅ Stakeholder & Investor Relations: Managed relationships with investors and both internal & external stakeholders, facilitating smooth communication and project advancement. ✅ Financial Modeling: Designed and implemented custom financial models to support s

Project Development Manager

Baja Pacific Energy

May 2018 - Mar 2019 (11 months)

Led the permitting and project development process for a $67M USD, 43MW solar power project in the Baja region. Managed 20 key client and partner relationships and supervised a team of 5 specialists, ensuring compliance with regulatory requirements and driving project progress. Key Responsibilities: ✅ Permitting & Regulatory Coordination: Oversaw the permitting process with CENACE, CRE, SEMARNAT, CFE, SENER, and local government agencies, ensuring project alignment with regulatory standards. ✅ Team Leadership: Trained, supervised, and evaluated a team of 5 technical and legal specialists, successfully producing 3 complete document packages and obtaining 2 critical project permits. ✅ Stakeholder & Client Management: Managed 20+ strategic re

Project Development Specialist

Baja Pacific Energy

May 2016 - May 2018 (2 years 1 month)

Supported the development and permitting process for renewable energy projects across the Baja region, facilitating coordination between government entities, investors, and internal teams to ensure project viability and progress. Key Responsibilities: ✅ Permitting & Regulatory Support: Assisted in the preparation and submission of permit applications, ensuring compliance with local and federal regulations in collaboration with agencies like CENACE, CRE, SEMARNAT, CFE, and SENER. ✅ Stakeholder Coordination: Maintained direct communication with government authorities, clients, and partners, ensuring alignment and supporting the advancement of projects. ✅ Project Feasibility Analysis: Contributed to cost evaluations and feasibility assessment

Data Collection Analyst

Green Energy Solutions

May 2015 - May 2016 (1 year 1 month)

Conducted data collection and analysis to assess the feasibility of a 35MW waste-to-energy production plant in the Baja region, supporting strategic decision-making through financial and technical evaluations. Key Responsibilities: ✅ Data Collection & Supplier Research: Gathered data from 50+ potential waste suppliers across the Baja region to evaluate sourcing viability. ✅ Feasibility & Financial Analysis: Collaborated on the feasibility study, performing ROI calculations and technical assessments for the proposed waste-to-energy facility. ✅ Data Visualization & QA: Supported the development and quality assurance of a waste-to-energy data visualization platform, ensuring an accurate representation of project requirements. Achievements: �

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Cofounder

Rx Branding

Jan 2012 - Mar 2015 (3 years 3 months)

- Develop and maintain client relationships with 8 clients in the Baja medical industry looking for social media branding and marketing solutions. ● Generate $35k USD in revenue from 6 new clients from a personal client portfolio. ● Plan and executed the annual Plastic Surgeons Congress at Grand Hotel Tijuana in 2015, which brought 400 attendees from all over Mexico. ● Host 50+ client meetings, covering account updates, marketing strategies and investment results.

Account Executive

AB Estudio de Comunicación

Jan 2011 - Dec 2011 (1 year)

- Monitor and report 2 multinational customer brand’s country-wide reputation across 30+ traditional media channels, scanning for competitors, consumer and public mentions ● Generate 50+ public relations reports with attached media, event logs and sentiment analysis. ● Execute, along with teammates, 20 product and services launch events. ● Build and maintain relationships with 30 national press and media organizations.

Internal Communications Coordinator

Infineon Technologies

Nov 2008 - Dec 2010 (2 years 2 months)

- Plan and implementation of internal communication strategies, communicating and reinforcing the organization culture post-2008 financial crisis, reaching an audience of 2000 employees distributed across 8 areas of the company. ● Plan and setup 6 digital signage communication stations with KPI capsules, company events, safety and regulatory messages and finally but not least, employee perks. ● Plan and execute 5 cross-department engagement events such as "meet your leaders" and many more. ● Manage and coach a team of 10 production managers in regulatory training, document control and business processes.

Julio Resendiz

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