Enrollment Representative (Remote)
SCE and SoCalGas ESAP
Jan 2022 - Jan 2023 (1 year 1 month)
As an Enrollment Representative (Remote), I managed inbound and outbound calls to educate customers on eligibility and enrollment, delivering high-quality customer service through various channels including phone, email, voicemail, and text. I resolved complaints within my authority, ensuring a positive customer experience while processing forms, collecting accurate client data, and maintaining organized documentation. Additionally, I effectively managed multiple enrollment cases simultaneously, which involved tracking tasks, deadlines, and follow-ups to ensure applications were completed accurately and on time. This role required consistent task management and prioritization, as well as coordination of timelines for calls, documentation, a
