Javier Guerrero Sequeira

Dynamic and results-driven BPO leader with over a decade of experience transforming outsourced operations across retention, SaaS, real estate, energy, and consumer goods industries. Recognized for driving double-digit growth, client satisfaction, and workforce engagement, I specialize in building high-performing teams, optimizing processes, and delivering measurable ROI for global clients. Key achievements: Scaled retention operations by 25% headcount growth and reduced churn by 12% through data-driven insights and client success strategies. Increased SaaS and Consumer Goods upsell revenue by 19% while lowering operational costs by 15% through automation and workforce optimization. Elevated CSAT by 22% and FCR by 17%, embedding Lean & Kaizen methodologies across operations. Built client-centric cultures that achieved 90%+ employee engagement and consistently exceeded sales, retention, and service KPIs. I thrive at the intersection of strategy and execution, partnering seamlessly with HR, Technology, Workforce, and Operations to scale businesses sustainably. Passionate about continuous improvement, innovation, and empowering people to deliver exceptional results. Proven track record in client relationship management and digital marketing project delivery, including CRM implementations, website optimization, and ad campaign oversight—skills directly transferable to roles such as Client Manager for education and service-driven organizations.