Javier Ayala Delgado Helping Businesses grow and scale | Customer Experience |

Onboarding Senior Specialist - CS

ActiveCampaign

Jun 2023 - Current (2 years 11 months)

Responsible for the training and collaboration with fresh customers on a global scale, working to enhance their ActiveCampaign accounts. Analyze the business and marketing approaches of each client to offer consultative services and suggest both on-platform and off-platform solutions, evolving into a dependable ally for their business. Maintain a consistent record of achieving and surpassing goals tied to monthly quotas and customer input. Facilitate training and guide recently onboarded personnel as well as current team associates. Conduct regular meetings to offer input and aid in the career advancement and enrichment of coworkers. Identify patterns and openings for enhancement in the customer experience and present innovative resolutions

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Email Marketing Manager

TIME FORCE

Feb 2023 - Aug 2023 (7 months)

Customer Onboarding Specialist

ActiveCampaign

Jul 2021 - Aug 2023 (2 years 2 months)

Responsible for onboarding new customers and providing quality care to acquaint each customer with the platform. Put each client's business under the microscope to identify gaps and offer tailored solutions. Train and mentor teammates and new hires on a regular basis. Look for opportunities to collaborate with other teams within the organization. Contribute to streamlining processes in the onboarding function. Created AI campaigns with Brand kit for users using a prompt to create email marketing campaigns

Onboarding Specialist - Customer Success

ActiveCampaign

Jun 2021 - Jun 2023 (2 years 1 month)

In charge of instructing and partnering with fresh clients on a global scale to develop their ActiveCampaign accounts. Evaluate the operational and promotional approaches of each client's company to deliver advisory assistance and propose remedies both within and beyond the system, establishing a reliable affiliation with their enterprise. Reliably achieve and surpass targets concerning monthly targets and client input.

Customer Experience Specialist

KEO World

Dec 2020 - Jul 2021 (8 months)

-End to end solutions for credit products focusing on acquisition of new users by digital strategies including ads and email marketing. - Development of loyalty program with different partners helping maximize revenue for the two parties. -creating automations for retail industry - CRM management looking forward to track interactions, lead and contact management reviewing data in order to create new strategies to maximize ROI

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Customer Experience Specialist

Keo

Jun 2020 - Jul 2021 (1 year 2 months)

Inbound strategies for acquisition of new users, product information, follow-up steps and collection. Management of the marketing area in multiple projects in different countries, managing the user experience and communication with technology area. End to end marketing strategies for new clients. Value proposition, communication channels, and key messages.

Marketing Analyst

MO Technologies

Nov 2018 - Jun 2020 (1 year 8 months)

Management of social media strategies and content. Execute partner marketing strategy, activities and events for new products or services, or ongoing projects. Designer of end to end solutions driven into a lifecycle of a product. Creating strategies for each stage of the product. Brand Marketing: brand development, internal and external events, communications and brand merchandising.

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Marketing Team Member

Mos Technologies

Nov 2018 - Dec 2020 (2 years 2 months)

-Management of social media strategies and content Execute partner marketing strategy, activities and events for new products or services, or ongoing projects. -Design of end to end solutions driven into a lifecycle of a product. Creating strategies for each stage of the product. -Brand Marketing: brand development, internal and external events, communications and brand merchandising

Intern - Direct Marketing Consultant

Mastercard

Aug 2017 - Nov 2018 (1 year 4 months)

Support in project managing and executing of marketing campaigns. (creative, content design, production, fulfillment, tracking, pre and post analysis) Sales force training content development, employee conference planing and support to execution. Management of social networks and customer service. Member of the team that compete in the final of the Mastercard Olympics with a Triggers Campaign.

Consultor de marketing

Mastercard

Jul 2017 - Dec 2018 (1 year 6 months)

Support in project managing and executing of marketing campaigns. (creative, content design, production, fulfillment, tracking, pre and post analysis) Sales force training content development, employee conference planing and support to execution. Management of social networks and customer service. Digital adoption analysis and campaigns

Bilingual Customer Service Agent

Sitel

Dec 2013 - Feb 2014 (3 months)

Solving technical problems in order to provide high customer service and sell new products

Customer Service Representative

Sitel

Dec 2013 - Feb 2014 (3 months)

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Vendedor

Bluespirit Gioielli - Morellato & Sector Group

Dec 2010 - Jan 2011 (2 months)

Javier Ayala Delgado

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