Javier Arturo Cerna Serrano

Legal Intake Specialist

leadtech

Apr 2025 - Current (1 year 3 months)

Advise and guide clients in German and English regarding legal inquiries, assessing their situations and directing them to the appropriate legal services. Conduct detailed case intake, gather and document relevant information, and ensure accuracy and compliance with internal procedures. Provide clear, professional guidance while handling sensitive matters and maintaining confidentiality.

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Sales representative/Appointment setter

Whiteboard Risk

Aug 2024 - Feb 2025 (7 months)

- Conducted outbound calls and scheduled appointments with warm and cold leads in the insurance sector, specifically within workers' compensation. Focused on presenting tailored services to businesses and coordinating appointments with experts to explore solutions that optimize their workers' compensation coverage and reduce costs. - Leveraged Housecall Pro in tandem with Salesforce to manage client data and streamline the scheduling process, ensuring seamless integration between our CRM platforms and field operations for improved workflow efficiency.

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OTP Medical interpreter

GLOBO Language Solutions

Feb 2024 - Aug 2024 (7 months)

Interpreted a range of conversations with speed and precision, including medical exams, diagnoses, and visits, gaining a thorough understanding of local slang withinthemedical field.

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Customer Service Specialist

TELUSINTERNATIONAL

Jul 2022 - Jan 2024 (1 year 7 months)

On top of my regular duties, I took on new responsibilities, including co supervising ourteam, holding one-on-one meetings with clients to review financial details on theiraccounts, Investigating unusual or new issues that came up during software updates, and creating weekly reports for our Team Lead on our team KPls.

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Customer Service rep

TELUSINTERNATIONAL

Feb 2022 - Jul 2022 (6 months)

Took care of customer complaints through email, chat, and phone promptly as a multilingual agent (English, German, and Spanish). Also offered easy-to-follow troubleshooting help for clients, and assisted customers with managing their accounts.

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Freelance data analyst/VA

Profesionales del Desarrollo

Jun 2013 - Current (13 years 1 month)

Throughout my years working them, I've contributed to various consultancy projects, collaborating in the management of utility programs to develop surveys, systematize qualitative evaluation data, and design and format user-friendly manuals. I've also played a key role in facilitating clear communication by handling document translation and supporting interpretation efforts as needed.

Javier Arturo Cerna Serrano

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