Jason Marinas
About
Detail
IT Professional with over 15 years of experience in BPO Industry
Philippines
Résumé
Jobs
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Application Support Level 1 LeadIBMJan 2020 - Current (6 years 5 months)As an Application Support Level 1 Lead, I provided cloud-based application support for internal end-users within IT Operations. My responsibilities included modifying and revoking access, resetting passwords to meet the specific requirements of various teams utilizing the tool, and managing the functional mailbox to address email requests, inquiries, and issues promptly during my shift. I oversaw testing for application updates, ensuring that all changes were effectively communicated and implemented. Additionally, I guided end-users on how to effectively utilize the tool for their daily deliverables and supervised new teammates, offering mentorship on handling requests, issues, and inquiries. I conducted daily monitoring of the tool to iden- Application Support Level 1 AdministratorIBMJan 2012 - Dec 2019 (8 years)As an Application Support Level 1 Administrator, I provided cloud-based application support for internal end-users within IT Operations. My responsibilities included modifying and revoking access, resetting passwords to meet the specific requirements of various teams utilizing the tool, and managing the functional mailbox to address email requests, inquiries, and issues promptly during my shift. I also cascaded information and participated as an overseer in testing updates to the application, ensuring smooth transitions and functionality. Additionally, I guided end-users on effectively handling the tool for their daily deliverables and monitored the application daily for any issues that could impact the global user community. I was responsi
- Senior Planning and Scheduling AssociateIBMJan 2010 - Dec 2011 (2 years)As a Senior Planning and Scheduling Associate, I supervised junior associates to ensure timely completion of daily deliverables while managing my own responsibilities. This included indexing, sorting, and retrieving data using RAPID, as well as equitably distributing requests received in the tool according to established processes. I handled daily and ad hoc reports, closely monitoring individual performance to meet quotas and required performance targets. Additionally, I updated necessary IBM documentation and engaged in cross-training with other Planning and Scheduling practitioners from different accounts, cascading knowledge to my teammates. I implemented backup strategies to ensure accurate and timely adherence to daily Service Level A
- Planning and Scheduling AssociateIBMMay 2007 - Dec 2009 (2 years 8 months)As a Planning and Scheduling Associate, I was responsible for indexing, sorting, and retrieving data using RAPID, ensuring efficient management of requests in alignment with practitioner processes. I handled daily and Ad Hoc reports while maintaining an organized archiving system. Additionally, I monitored individual performance daily to meet quotas and required performance targets. My role also involved utilizing Microsoft PowerPoint during weekly huddles to present both work-related and non-work-related items, enhancing team communication and engagement. This experience with PowerPoint not only improved my computer literacy but also fostered a collaborative environment within the team. My responsibilities extended to providing back-office
- Fulfillment StaffConvergysSep 2005 - Aug 2006 (1 year)As a Fulfillment Staff member, I was responsible for accurately recording incoming and outgoing mailers and compliance packs in the CRM system, ensuring that all received packs were tagged according to their respective categories. I diligently completed requirements, specifying reasons for any invalid submissions, such as when a patient was not enrolled in the program or when incomplete requirements were sent. Additionally, I managed the archiving process and adhered to established operating guidelines, procedures, and process flows. I monitored my individual performance daily to meet quotas and required performance targets. Furthermore, I utilized my Microsoft PowerPoint skills to assist my team lead in presenting assigned items, enhancing
Education
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- SBachelor of Computer Science/Information TechnologySystem Technology Institute (STI)Jun 2000 - Apr 2004 (3 years 11 months)Finished 2004
Projects (professional or personal)
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- LProject ManagerLa Forteza ProductionJan 2023 - Dec 2023 (1 year)
- VVolunteer Media HeadJan 2017 - Dec 2020 (4 years)
- VVolunteer Video Editor and Motion GraphicMay 2005 - Dec 2017 (12 years 8 months)As a Volunteer Video Editor and Motion Graphic artist, I leveraged my extensive experience with Adobe Premiere, After Effects, and Photoshop to create compelling event advertising videos that effectively captured audience attention. My skills in Adobe Creative Cloud and motion graphics allowed me to produce visually engaging content while providing creative direction throughout the editing process. Additionally, I utilized 3D rendering techniques with Cinema 4D to enhance my projects, rendering simple objects and glass elements, as well as creating 3D text to emphasize titles, which added depth and professionalism to the final videos. Furthermore, I applied my skills in presentation design by preparing PowerPoint decks for speakers, ensurin
- outbound saleConvergys - PhilippinesMay 2005 - Sep 2005 (5 months)