Jason Cavallone

Senior Support Specialist

Mobymax

Jul 2016 - Feb 2025 (8 years 8 months)

Provide support to customers via email, phone, and chat including but not limited to program troubleshooting, teacher education, onboarding, processing orders, and verification of status. Investigate technical issues and provide quick knowledge of an ever-changing educational platform. Investigate purchase inquiries, refunds, and tax exemptions.

O

Contact Specialist

OFFice Team

Sep 2015 - Jul 2016 (11 months)

Quality Assurance- review Contract Specialists' abstracted contracts for errors and calculate error rates. Data processing, abstracting pertinent information from contracts into database. Communicate with other departments in regards to database-specific needs.

O

Mentor

Omni Visions, Inc

Dec 2014 - Apr 2016 (1 year 5 months)

Set up, devise, and run a school program for troubled foster children who have been suspended or expelled, creating an alternative learning environment based on their individual psychological and scholastic needs while acting as their interim teacher. Run a tutoring program for the foster children who needed additional scholastic assistance. Mentor and act in a big brother capacity for foster children age 4-17 creating a positive male role model. Transport and care for children and when necessary acting in lieu of guardian.

A

Customer Support Specialist

Ashley Furniture

Aug 2012 - Jun 2014 (1 year 11 months)

Office duties including phones, check paper work, cash payments, support management and sales. Create office schedules and train new office team members. Create relationships with customers, run finance applications, maintain secure information, handle sensitive customer problems.

B

Office Manager

Banfield, The Pet Hospital

Aug 2007 - Jun 2009 (1 year 11 months)

Lead office team, create schedules for hospital, perform disciplinary action, handle managerial duties over office team, nurses, and hospital staff. Create lasting, professional relationships with clients, corporate liaisons, and PetSmart managerial staff. Manage inventory including ordering and processing supplies.

Jason Cavallone

About

Detail

Timeline

Résumé