Jasmine N Berry

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Residential Housing Manager

Trilogy Inc.|

Apr 2024 - Jun 2025 (1 year 3 months)

• Guided clients through Medicaid enrollment, providing documentation support and follow-up communication. • Supported clients with severe mental health diagnoses in transitioning from nursing homes to independent living. • Conducted assessments, developed housing plans, and coordinated supportive services tailored to individual needs. • Assisted clients with securing and maintaining stable housing, including lease navigation, budgeting, and life skills. • Collaborated with care teams, landlords, and service providers to ensure continuity of care and housing stability. • Provided crisis intervention, regular home visits, and ongoing case management to monitor client progress. • Maintained detailed documentation in complia

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Customer Success & Support Specialist

My Jobs Corner

Dec 2023 - May 2024 (6 months)

• Provided technical and non-technical support to a global customer base via chat and email, resolving 30–50 inquiries per shift using Intercom and Zendesk. • Troubleshot issues related to user wallets, account setup, and transaction flow within a Web3 or app-based platform. • Monitored and moderated Discord and Telegram communities, ensuring adherence to brand voice, community safety, and accurate information sharing. • Collaborated with product and engineering teams to document user feedback, report bugs, and suggest UX improvements. • Maintained detailed support documentation and contributed to an internal knowledge base to streamline ticket resolution time. • Successfully worked independent night and weekend shifts, main

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Center Manager

Emmaus Ministries

Oct 2023 - Current (2 years 9 months)

• Managed social media strategy and execution by creating branded content, writing and scheduling high-volume daily posts, engaging with followers, and running influencer campaigns. Utilized tools like Google Analytics, Hootsuite, and Facebook Insights to track performance and optimize strategy. Prepared monthly reports, stayed current on industry trends, and collaborated with stakeholders to strengthen brand reputation and outreach. Additionally, employed Microsoft 365 as a vital communication tool to facilitate collaboration with staff and clients, enhancing overall operational efficiency and ensuring seamless information sharing across the organization.

Executive Assistant

Accel Therapies

Jul 2023 - Jan 2024 (7 months)

• Manage complex calendars for executive team, coordinating meetings, travel, and internal/external communications across multiple time zones. • Prepare high-level reports, slide decks, and briefing documents used for board meetings and investor presentations. • Act as gatekeeper for CEO's schedule and inbox, ensuring priorities are aligned and time is maximized. • Coordinate domestic and international travel itineraries, including flights, accommodations, and visa arrangements. • Handle confidential HR and financial documents with discretion and strict attention to detail. • Maintain internal databases and files, and liaise with department leads to track project timelines and key deliverables. • Utilize customer service skills

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Clinical Case Manager

Advocate Aurora Health – Illinois Masonic Behavioral Health Clinic

Apr 2022 - Aug 2023 (1 year 5 months)

• Guided clients through Medicaid enrollment, providing documentation support and follow-up communication. • Partnered with interdisciplinary teams to align care plans with Medicaid benefits and reduce service gaps. • Delivered culturally competent services to a diverse population navigating mental health and socioeconomic barriers. • Documented case progress in EHR systems and ensured HIPAA-compliant communication with providers and families.

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Residential Supervisor

Hephzibah Children's Association

Dec 2021 - Feb 2023 (1 year 3 months)

• Oversaw therapeutic group home for youth, ensuring trauma-informed practices aligned with Medicaid and DCFS standards. • Led a team in crisis management, behavior intervention, and coordination with external clinical teams. • Utilized Microsoft 365 as a vital communication tool to enhance collaboration among staff and clients, while also leveraging its functionalities to streamline operations and improve overall service delivery.

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Clinical Case Manager

Renaissance Social Services, Inc.

Jul 2021 - Mar 2022 (9 months)

• Supported clients in accessing Medicaid services, including mental health, housing, and employment programs. • Coordinated community partnerships and ensured accurate documentation to maintain program compliance. • Tracked client progress using case management software and submitted timely billing and reporting documentation.

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Case Manager

TASC, Inc.

Dec 2020 - Jul 2021 (8 months)

• Provided justice-involved clients with comprehensive Medicaid application support. • Maintained case records, court reports, and collaborated with treatment providers to ensure client compliance and stability. • Participated in court proceedings and interdisciplinary case reviews to advocate for client needs. • Utilized Microsoft 365 as a communication tool to enhance collaboration with staff and clients, ensuring efficient information sharing and access to various functionalities that supported case management processes.

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Mental Health Associate

Riveredge Hospital

Aug 2020 - Dec 2020 (5 months)

As a Mental Health Associate, I provided compassionate support to clients, assisting them in managing their mental health challenges and promoting overall well-being. I collaborated closely with a multidisciplinary team to develop and implement individualized care plans, ensuring that each client's needs were met effectively. Additionally, I utilized Microsoft 365 as a vital communication tool, facilitating seamless interactions with staff and clients, and leveraging its functionalities to enhance our service delivery and coordination efforts.

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Mental Health Technician (MHT)

The Pavilion Behavioral Health System

May 2019 - Jun 2020 (1 year 2 months)

As a Mental Health Technician (MHT), I provided direct care and support to individuals with mental health challenges, assisting them in daily activities and promoting their overall well-being. I collaborated closely with healthcare professionals to develop and implement individualized treatment plans, ensuring that each client's needs were met effectively. Additionally, I utilized Microsoft 365 as a vital communication tool, facilitating seamless interactions with staff and clients, and leveraging its functionalities to enhance our operational efficiency and coordination of care.

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Communication Specialist

Red Clover Reader

Dec 2018 - May 2019 (6 months)

• Created digital newsletters, analyzed audience data, and supported outreach initiatives to enhance communication effectiveness. Additionally, utilized Microsoft 360 as a communication tool to facilitate interactions with staff and clients, which improved overall collaboration and functionality within the team.

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Receptionist

The Pointe at U of I Apartments

Aug 2018 - May 2019 (10 months)

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Social Media Specialist

University of Illinois Athletics

Apr 2017 - Dec 2018 (1 year 9 months)

As a Social Media Specialist, I was responsible for creating and managing engaging content across various social media platforms to enhance brand visibility and audience engagement. I developed and implemented social media strategies that aligned with marketing goals, analyzed performance metrics to optimize campaigns, and collaborated with cross-functional teams to ensure cohesive messaging. Additionally, I utilized Microsoft 365 as a vital communication tool to facilitate collaboration with staff and clients, enhancing overall project efficiency and functionality. While customer service was not a primary focus of my role, I recognized its importance in responding to audience inquiries and fostering a positive online community.

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Sales Associate/IT Assistant

Tech Zone

Apr 2016 - Jul 2017 (1 year 4 months)

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