Jarielly Christina De Leon Guzman

Jobs 0% verified

Customer Service Representative

Conduent

Sep 2023 - May 2025 (1 year 9 months)
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Administrative assistant

Zade abstract LLC

Apr 2022 - Mar 2023 (1 year)

• Managed 60-80 daily customer interactions via chat, email, and calls, keeping an 80% first-contact resolution rate. • Helped customers troubleshoot service issues, leading to 95%+ satisfaction scores. • Created internal documentation that streamlined workflows, cutting agent troubleshooting time by 15%. • Used CRM tools to log case details, escalate concerns, and ensure timely solutions. Hybrid position.
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Pharmacy Technician

Lehigh Valley Health Network

Oct 2021 - Apr 2022 (7 months)

• Handled insurance claims and medication orders with 99% accuracy, minimizing billing errors. • Quickly resolved patient inquiries, reducing resolution time by 20%.
Customer Service & Sales Agent

AT&T

Mar 2017 - Mar 2018 (1 year 1 month)

• Provided remote customer service via chat, email, and CRM platforms, effectively resolving billing and service concerns. • Upsold service upgrades, resulting in a 10% increase in monthly customer retention. Additionally, utilized order management skills to assist clients in ordering internet, cable, and cell phone services, ensuring a seamless experience and enhancing customer satisfaction.

Education 0% verified

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