Customer service professional with over six years of experience delivering exceptional customer support, including more than two years of remote experience in fast-paced customer service environments. Skilled at assisting customers over the phone, resolving billing and account questions, documenting interactions, and creating positive experiences through patience,
empathy, and clear communication. Certified Pharmacy Technician with healthcare experience supporting patients, processing insurance claims, and handling confidential information.
Organized, dependable, and committed to providing excellent service. Bilingual in English and Spanish.
