Jan-Michael Ledesma

Jan-Michael Ledesma

About

Detail

Project Manager
Austin, Texas, United States
Contact Jan-Michael regarding: 
work
Full-time jobs
Starting at USD60K/year

Timeline

work
Job

Résumé

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  • T
    Project Manager
    The Tile Press
    Jan 2022 - Nov 2023 (1 year 11 months)
    • Coordinate Installation Teams to ensure on-site presence maintained professionalism, organization, and eficiency • Oversee installation projects from start to finish including tracking expenses, material, labor, and time • Provide exceptional customer service to clients with clear communication including facilitating Spanish-language translations • Maintain project documentation in Asana with detailed progress updates including photos, expense reports, and key details
  • Fetch Package
    Client Experience & Account Manager
    Fetch Package
    Jan 2021 - Jan 2022 (1 year 1 month)
    • Relay operational issues with local warehouse teams and operations managers • Look for paterns in customer communications to create actionable feedback and enhance processes for the company as a whole • Drive retention and growth among our most valuable customers by understanding their specific business needs and helping them succeed
  • G
    Social Media and Community Manager
    GamePress
    Jan 2018 - Jan 2020 (2 years 1 month)
    • Launched and developed GamePress' social media presence quickly by over 1000%+ • Managed online community forums and social channels • Wrote and edited content for publication • Hosted sponsored live-streamed gaming events in the Austin market
  • Evernote
    Customer Support Agent / Social Media Management
    Evernote
    Jan 2018 - Mar 2020 (2 years 3 months)
    • Provided high-quality customer experience through writen communication and interactions through Zendesk and Sprout Social • Critically analyze and resolve customer issues or requests in addition to proactively preventing future issues • Managed the Community Forum and Social Media channels to ensure positive interactions with user community
  • S
    Brand Director
    SHED Barber and Supply
    Jan 2015 - Jan 2018 (3 years 1 month)
    • Executed company brand overhaul, marketing strategy, and brand messaging • Developed retail store concept and buying eforts while establishing relationships with international vendors • Orchestrated series of events while gaining new sponsorships and partnerships to build community relationship • Directed in-store and of-site events with local and nationally recognized companies • Maintained and established social media presence by collaboratively creating marketing strategies
  • S
    Lead Sales Associate and E-commerce Team Member
    Stag Clothing Store
    Jan 2013 - Jan 2015 (2 years 1 month)
    • Met quarterly revenue goals and metrics by building relationships and connecting with clientele • Educated staf on product knowledge in order to ensure the highest customer experience • Created content for active and engaging social media platforms to increase sales • Led visual merchandising and floor changes that translated to increased sales • Managed e-commerce platform to develop wide audience and increase trafic and sales • Directed in-store with local and nationally recognized brands
  • Apple, Inc.
    Genius (Technician Lead)
    Apple, Inc.
    Aug 2008 - Sep 2013 (5 years 2 months)
    ● Opened biggest store in market while coordinating with local and corporate teams ● Maintained expertise on company products, technologies, and policies ● Gained Mac hardware and software certifications to repair products and consumer relations ● Acted as liaison between corporate initiatives to educate staff ● Built trust and strong relationships between consumers and brand