J

Janice Le

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Kuala Lumpur, Malaysia

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Résumé


Jobs verified_user 0% verified
  • Concentrix
    Technical Specialist - Facebook project
    Concentrix
    May 2023 - Current (3 years 2 months)
    As a Technical Specialist for the Facebook project, I was responsible for contacting clients through live channels and email to identify technical opportunities, providing them with the appropriate technical setup, and guiding them on how to effectively set up Facebook Ads to achieve their business goals. Additionally, I utilized tools such as Canva and Zapier to enhance my work, supporting creative initiatives on social media and assisting advertisers in optimizing their campaigns. My experience with strategic legal marketing also contributed to my ability to tailor solutions that align with clients' specific needs, ensuring a comprehensive approach to their advertising strategies.
  • A
    Class Management Officer
    Apax Leaders
    Mar 2019 - Feb 2020 (1 year)
    • Track students' learning situation according to assignment through grades, teacher comments and communication with students -Update student's learning situation for parents periodically or when required • Bridging the exchange of information between foreign teachers, families and students to provide solutions to support learning • Support review for students outside class time- Monitor and regularly update information of parents and students on the system: name, age, address, tuition, feedback ... • Support organizing, implementing extracurricular programs or other jobs to enhance the service experience and create a favorable environment for students to improve English.
  • Concentrix
    Digital Marketing- Customer Service Representatives
    Concentrix
    Feb 2019 - May 2023 (4 years 4 months)
    • Support customer enquiries and respond via applicable channels: email, chat, and call back about Facebook products (Facebook Ads). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. • Maintain basic knowledge of client products and procedures. Participate in activities designed to improve customer satisfaction and business performance. Additionally, utilized Canva to create visually appealing content and provide strategic advice to advertisers on social media, enhancing the overall customer experience and engagement with Facebook products.
  • G
    Sales Consultant
    GOLDEN BRIDGE INTERNATIONAL
    Jun 2018 - Feb 2019 (9 months)
    • Consulting clients about international real estate and immigration programs. • Taking part in writing contents for social networks.
  • Savills Vietnam
    Research intern
    Savills Vietnam
    Mar 2018 - Dec 2018 (10 months)
    • Taking part in doing research of quarterly market ( Quarter 3 and 4) • Collecting useful data and information for manager and other coworkers.
  • 5
    Marketing Executive
    5F FURNITURE
    Mar 2018 - May 2018 (3 months)
    • Planning and operating advertising activities of company • Building creative contents and designing visual effects for social networking.
  • L
    Secretary intern
    LASUN
    Oct 2016 - Dec 2016 (3 months)
    • Making phone calls and receiving phone calls from customers . • Arranging documents and managing some departments. .
  • I
    English Teaching Assistant
    IVY PREP ACADEMY ( VATC )
    Jun 2016 - Mar 2018 (1 year 10 months)
    • Supporting foreign teachers and Vietnamese teachers in-class activities. • Being a leader of teaching assistant team and event team. • Managing classes and students independently and sufficiently that helps students became more confident when speaking English.
  • Klook
    Content Creator - Affiliate
    Klook
    Jan 2016 - Current (10 years 6 months)
  • U
    GENERAL CONSULATE
    US
    Jan 2016 - Current (10 years 6 months)
  • N
    Customer Service
    NORTH AMERICA INTERNATIONAL SCHOOL
    Jun 2015 - Oct 2016 (1 year 5 months)
    • Making phone calls and collecting datas to push sales. • Taking care of parents and students during the course.
  • H
    Active volunteer
    HANDS SAIGON
    Jan 2012 - Jan 2013 (1 year 1 month)
    AND
  • M
    Freelance Designer
    MUC TIM MAGAZINES
    Jun 2011 - Oct 2011 (5 months)
    • Planning ideas for weekly content. • Designing some cover pages for the magazine. .
Education verified_user 0% verified
  • V
    English
    VAN HIEN UNIVERSITY
    Jan 2014 - Jan 2018 (4 years 1 month)