Janice G. Toribio

E

Executive Assistant

EMAPTA VERSATILE SERVICES INC.

Mar 2023 - Aug 2024 (1 year 6 months)

Managed end-to-end onboarding process for new distributors, including welcome communication, orientation sess ions, and system access setup for internal platforms and sales tools. Assisted comprehensive product and company training programs via webinars, video tutorials, and virtual workshops, equipping partners with strong brand and sales knowledge. Provided branded marketing kits and digital assets to support distributor-led campaigns across various platforms. Defined personalized sales targe ts in collaboration with distributors, aligning goals with market trends and company benchmarks. Delivered clear and detailed commission structure explanations, addressing inquiries and ensuring transparent payout processes. Offered guidance on order

S

Administrative Support Virtual Assistant

Succession Matching and Skilld Jobs (A lice in Wonderland)

Jul 2021 - Jan 2022 (7 months)

Managed multiple CRM platforms including Trello, Monday.com, Typeform, and Slack to streamline daily operations and track project st atuses. Built and maintained detailed profiles for members on Skilldjobs.com, interacting with job seekers and employers through messages and managing inquiries via the help support desk. Processed billing and invoicing on Stripe.com for premium job posting upgrades and managed job postings across the platform. Provided calendar and appointm ent management for SuccessionMatching's General Manager, ensuring efficient scheduling of meetings and business activities. Oversaw international sign-ups and coordinated marketing campaigns, including the creation of social media posts and promotional materials. Assisted

P

Accounting Admin Virtual Assistant

Pipeline Medical

Jan 2021 - Jan 2022 (1 year 1 month)

Keys and Responsibilities:Demonstrated advanced proficiency in MS Excel, utilizing pivot tables, lookups, and macros for efficientdata analysis and reporting.Managed the preparation of error-free sales quotes for customers by aggregating information fromvarious sources, including websites and internal databases.Produced and presented detailed accounting reports to management, ensuring all financials wereaccurate and timely.Coordinated projects across departments, handling multiple stakeholders to ensure timely completionof tasks and projects.Organized meetings and business travel for executives, assisting in calendar management andlogistical arrangements.Managed and modified business documents including correspondence, reports, and memos, e

T

Admin Virtual Assistant and Creative Project Manager

TCL Design

Jan 2021 - Jun 2021 (6 months)

Performed data entry for bookkeepi ng, handled online research, and prepared copy for websites and promotional materials. Supported the creation of tailored proposals and presentations for clients based on the CEO's strategies, refining key messages an d sales pitches. Managed projects from inception to completion, including providing feedback to designers, coordinating with external contracto rs, and testing product features (websites/apps). Created graphic content using Canva for marketing materials, social media posts, and promotional banners. Assisted with client relationship ma nagement, generating leads, following up on sales opportunities, and providing customer support. Assisted in recruiting and training new employees by working wi

T

Community Coordinator / Admin Operations

Tribe Management Inc

Aug 2020 - Dec 2020 (5 months)

Managed a portfolio of residential and mixed-use properties, handling tenant inquiries and processing strata service transactions. Drafted meeting agendas and minutes, and assisted with the preparation of correspondence for community managers and tenants. Used the Bazinga Community Platform to process high-volume service requests from homeowners, tenants, and strata council members. Assisted the Accounting team with financial transactions and ad-hoc administrative tasks.

A

Global Operations Email Executive

AMD Telecom S.A

Aug 2020 - Jan 2021 (6 months)

Conducted online research and followed up with prospects via email to qualify leads and arrange meetings between Account Manage rs and potential clients. Managed daily goals, ensuring a h igh volume of outreach with at least 120 emails sent to potential clients per day. Collected and tracked data on pro spect accounts, ensuring that key contacts were entered into the CRM system for follow-up and business development.

L

Outbound Sales Professional

Lord & Askew, LLC

Apr 2020 - Jul 2020 (4 months)

Reached out to warm leads, guiding clients through difficult situations and offering solutions in the form of purchase offers for their homes. Managed the creation and coordination of purchase offer packages, ensuring clients received and signed required paperwork. Coordinated with notaries, attorne ys, and realtors to ensure smooth transaction completion and finalization. Created and maintained direct-mail campaigns for property acquisition and sales, working alongside the sales team to drive business growth.

T

Admin Virtual Assistant - Inside Sale Agent / Builders Virtual Assistant

The Loken Group

Jan 2020 - Jan 2021 (1 year 1 month)

Coordinated administrative tasks between Inside Sales Agents (ISAs) and property owners to facilitate smooth communication and effective operations. Managed lead data entry and pro spect profiling using Infusionsoft and other CRM tools to ensure accurate lead tracking and follow-up. Supported the ISA team by confirming appointments, handling email communications, and managing calendar schedules. Assisted in virtual staging of listing properties and supported builders' community projects through various administrative tasks. Generated reports on property leads, listing details, and potential investment opportunities for clients.

Inbound Sales Representative

AVAS Flowers

Jan 2020 - Apr 2020 (4 months)

Managed a high volume of inbound calls, assisting customers with orders, inquiries, and product information. Coordinated orders, scheduled deliveries, and handled customer complaints, ensuring resolution within company guidelines. Conducted follow-up calls and ensured customer satisfaction, while processing contracts and handling client payments.

Admin Support / Relationship Manager and Referral Coordinator

OptiMindHealth

Dec 2019 - Dec 2020 (1 year 1 month)

Managed referral relationships and collaborated with a team of healthcare professionals to ensure seamless patient transitions. Coordinated appointment scheduling, managed inbound referrals, and acted as the main point of contact for healthcare providers and new clients. Supported the front and back office teams in delivering superior customer service, ensuring patients received timely communication and assistance.

S

Admin Virtual Assistant and Customer Service for Online Services Support

SSN Simple

Mar 2019 - Dec 2019 (10 months)

Maintained customer accounts, processed orders, and resolved service-related issues via phone, email, and live chat. Analyzed customer data to recommend potential products or services, assisting management in shaping business offerings. Handled customer complaints, offering timely resolutions and follow-up to ensure customer satisfaction. Generated sales leads and helped bu ild sustainable relationships with customers, meeting team targets.

G

Travel Campaign - Sales Qualifier

Greylock Resources

Dec 2018 - Mar 2019 (4 months)

Conducted initial phone outreach to qualify leads for a travel campaign, assessing client needs and transferring qualified prospects to Account Executives. Researched potential new clients across various markets, identifying new business opportunities based on trends and customer contact insights. Maintained records of customer interactions, noting details for future follow-ups and ensuring the quality of data entry.

A

Property Management Specialist and Maintenance Coordinator

Augusta Realtors LLC

Aug 2018 - Dec 2018 (5 months)

Coordinated maintenance between tenants, subcontractors, and employees, ensuring that all work orders were addressed in a timely manner. Handled incoming property leads, responded to tenant inquiries, and managed marketing efforts for properties across various platforms. Ensured that maintenance and work orders were completed, updated, and documented with notes and images.

W

Virtual Assistant

Western Outlets

Mar 2018 - Aug 2018 (6 months)

Assisted in product research, listing optimization, and managed product descriptions for Amazon and eBay, ensuring compliance with platform guidelines. Utilized spreadsheets for data entry, applying VLOOKUP and other formulas to enhance product data accuracy. Managed basic social media posts and supported customer inquiries across digital platforms.

H

Data Entry Professional

Heartland IT Consulting (Alvarez Holdings, LLC)

Dec 2017 - Mar 2018 (4 months)

Performed data entry tasks using Microsoft Word, Excel, Google Spreadsheets, and other platforms. Conducted transcription, internet research, and data mining to collect relevant data. Managed email communication, ensuring timely responses within a 24-hour window. Provided accurate estimates for sales customer service tasks and maintained organized records.

A

Appointment Setter

Advanced Lead Generation Systems, LLC

Sep 2017 - Dec 2017 (4 months)

Conducted outbound calls to lead companies, scheduling appointments for a janitorial service company. Managed appointment calendars, coordinating between clients and sales teams. Maintained accurate and updated records in CRM platforms for all appointments and interactions.

A

Property Management Specialist and Maintenance Coordinator

Augusta Realtors LLC

Apr 2017 - Sep 2017 (6 months)

Coordinated maintenance between tenants, subcontractors, and employees, ensuring that all work orders were addressed in a timely manner. Handled incoming property leads, responded to tenant inquiries, and managed marketing efforts for properties across various platforms. Ensured that maintenance and wo rk orders were completed, updated, and documented with notes and images.

G

Data Entry Contributor - EEP

GTNP DE › DE0

Feb 2017 - Apr 2017 (3 months)

Added, edited, and merged data into the website's database, ensuring accuracy and consistency. Analyzed multiple data sources to resolve discrepancies and verify information. Conducted advanced internet research to support data entry tasks and quality control.

Webex Outsourcer

Mind Gym

Aug 2016 - Feb 2017 (7 months)

Scheduled Webex sessions and coordinated virtual meetings for various teams. Managed attendance records and generated detailed reports for each session. Logged and entered booking details into internal systems, ensuring accuracy and efficiency.

C

Product Entry for E-Commerce

Continents Apart LLC

Apr 2016 - Aug 2016 (5 months)

Entered product data into online ca talogs, ensuring correct descriptions, pricing, and specifications. Transferred information from Excel spreadsheets into product entry forms accurately and quickly. Assisted in updating and optimizing product listings to improve the online shopping experience.

Y

Data Entry Specialist

YCharts, Inc

Nov 2015 - Apr 2016 (6 months)

Collected and entered economic and company information into the YCharts database. Verified data accuracy and ensured timely updates for financial reports and economic indicators. Collaborated with research teams to maintain database integrity and ensure the quality of entered data.

W

Data Entry Specialist

W Creek

Jun 2015 - Nov 2015 (6 months)

Researched and collected data on drone companies approved by the U.S. government for commercial use. Managed and updated large databases, ensuring all data was current and organized. Sent targeted emails to drone companies and maintained records of all interactions.

(

Senior Service Specialist – Telephone Banker IV

(JP MORGAN CHASE BANK NA PGSC)

Jan 2011 - Jun 2013 (2 years 6 months)

Keys and Responsibilities: Customer Escalation & Service: Took ownership of escalated business client issues, utilizing independent judgment to resolve complex cases related to accounts, transactions, and services. Product Knowledge & Solutions: Delivered expert advice on business banking products and services, including loans, mortgages, credit cards, and online business banking solutions. Technical Support: Provided technical support for online banking platforms, guiding business customers through troubleshooting steps, password resets, and platform navigation. Customer Relationship Management: Ensured the highest level of customer satisfaction by maintaining continuous communication with clients, addressing inquiries, and providing perso

(

Executive, Operations (Erep) - Customer Service Specialist

(Aegis PeopleSupport Inc.,

May 2008 - Oct 2009 (1 year 6 months)

Keys and Responsibilities: Banking Service Assistance: Provided customer support for a wide range of banking services, including managing deposits, withdrawals, and resolving account-related issues. Cross-Selling & Sales Goals: Played a key role in achieving sales targets by cross-selling banking products, including personal loans, credit cards, and savings accounts. Customer Retention: Built and maintained strong customer relationships by providing excellent service, following up on inquiries, and resolving issues promptly. Technical Support: Utilized bank software (Siebel 7) and CRM tools to assist customers with online banking issues, technical difficulties, and account-related questions. Sales & Referrals: Actively participated in telem

Janice G. Toribio

About

Detail

Timeline

Résumé