Jane Nwani

Jane Nwani

About

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Customer service and sales professional
Cyprus
Contact Jane regarding: 
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Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • I
    Customer service and Sales representative
    Insurance Supermarket International Inc.
    Aug 2022 - Aug 2023 (1 year 1 month)
    • Mediated with an average of 30 customers per day, successfully building a strong customer base by suggesting ideal insurance policies. • Achieved an average of 15% of sales goals for three consecutive months. • Retained a high volume workload within a fast paced environment, by handling an average of 70-80 inbound calls a day. • Accurately documented customer information into CRM to ensure the proper assignment of insurance policies. • Provide outstanding customer service, receiving 90% in positive feedback surveys from team leaders. • Collaborated with 30+ remote customer service workers and senior team leaders to improve successful interaction outcomes.
  • S
    FRONT SERVER - Customer service
    SALAMIS BAY CONTINENTAL HOTEL
    Jan 2021 - Jun 2021 (6 months)
    • Upselling by suggesting additional items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increasing revenue. • Memorize daily specials and menu items to provide information to guests, while accommodating special requests and dietary restrictions. • Trained 2 new staff members on restaurant procedures and standards. • Communicating with kitchen and bar staff to ensure continuity of service for customers • Assisted in performing side work including setup, sanitization and restocking to help maintain a clean, efficient facility
  • Eastern Mediterranean University
    ASSISTANT MANAGER
    Eastern Mediterranean University
    Jun 2019 - Jul 2020 (1 year 2 months)
    • Facilitate all cash handling and book keeping of customer transactions, managed the CRM system. • Spearheaded a database of player profiles consisting of skill levels and preferences, to facilitate efficient program recommendations. • Managed inventory of equipment, ensuring availability and proper condition of court essentials. • On boarded and coached 5+ staff on court operations, policies and procedures. • Engaged customers upon arrival, satisfied and received a 92% customer feedback score.
Education verified_user 0% verified
  • Eastern Mediterranean University
    B. Arch In Architecture
    Eastern Mediterranean University
    Oct 2018 - Jul 2023 (4 years 10 months)