Jam Garcia

Jam Garcia

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Subject Matter Expert for Technical Support
Parañaque, Metro Manila, Philippines

Contact Jam regarding: 
work
Full-time jobs
Starting at USD5/hour

Timeline


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Job
school
Education

Résumé


Jobs verified_user 17% verified
  • Tata Consultancy Services
    Subject Matter Expert for Technical Support verified_user Verified experience
    Tata Consultancy Services
    Apr 2022 - Feb 2026 (3 years 11 months)
    Answer user questions and provide technical support. Troubleshoot and resolve problems with software or hardware. Diagnose the cause of an issue. Recommend solutions to customers. Guide customers through steps to fix problems. Document issues and resolutions. Maintain customer satisfaction. Prepare reports on issues. Seek supervisor assistance when needed. Resolved user tech issues. Diagnosed software/hardware. Guided fixes & solutions. Maintained customer satisfaction.
  • YouTube
    Advisor 1
    YouTube
    Nov 2020 - Mar 2022 (1 year 5 months)
    Responsible for answering chats and emails from the YouTube Creators. Providing answers with their concern with regard their channel. Help YouTube Creators creating videos and managing their channel. Providing help monetizing their content and collaborating with other partners.
  • A
    Provisioning Analyst
    ACN Pacific
    Jan 2018
    Responsible for order submission and broadband services. Ensure that tickets and requests are handled in a timely manner. Assisted customers with their set up to ensure that service is working after order completion. Floor support to assist agents with their calls.
  • A
    Provisioning Analyst
    ACN Pacific
    Jun 2017 - Jan 2018 (8 months)
    Responsible for order submission and broadband services. Ensure that tickets and requests are handled in a timely manner. Assisted customers with their set up to ensure that service is working after order completion. Floor support to assist agents with their calls.
  • A
    Resolution Manager
    ACN Pacific
    Mar 2016 - Jun 2017 (1 year 4 months)
    Responsible for fault logging escalated by Tier 2 agents. Provides feedback and recommendation to SME's to help with process improvement. Handles customer complaints and complex issues. Ensure that tickets and requests are handled in a timely manner.
  • A
    Customer Service Representative
    ACN Pacific
    Dec 2014 - Jan 2017 (2 years 2 months)
    Handle customer billing inquiries and order status updates. Assisted customers with troubleshooting phone and broadband services. Handles customer complaints and complex issues. Ensure that tickets and requests are handled on time.
Education verified_user 0% verified
  • R
    Bachelor of Science Major in Nursing
    Roosevelt College System
    Nov 2006 - Apr 2010 (3 years 6 months)