James Osorio Technical Product Manager / AI Developer

M

Founder & Technical Product Lead

Merkanthub

Mar 2025 - Current (1 year 5 months)

• Architected a multi-agent decision layer (Director + Analyst/Merchandiser specialists) on Google ADK with explicit delegation, XML-structured prompts, and scoped tooling — compressing 24–72 hours of multi-dashboard analysis into sub-30-second insights. • Built Hindsight, a Retain/Recall/Reflect memory system on AWS with bank-per-brand tenant isolation (RDS PostgreSQL 16 + pgvector), plus a Query Path Memory layer that caches successful tool trajectories to accelerate agent execution. • Shipped proactive product surfaces: Command View (anomaly monitoring via a DuckDB evaluator that triggers the LLM only on real findings) and Watchlist (autonomous merchant investigation with DAG-based parallel subagent dispatch). • Designed a two-phase data

Head of Product / Engineering Manager

VTEX

Nov 2019 - Dec 2024 (5 years 2 months)

• Built an internal AI agent-based Lead Analyzer to assess potential clients via website data extraction, enrichment, vector storage, and opportunity scoring. • Integrated LLM-based vision AI to automate product return validation via image comparison, reducing manual review workload. • Contributed to the design of a RAG system for support ticket intelligence using VTEX's internal knowledge base. • Launched VTEX Pick and Pack, the first product fully built outside Brazil, scaling from POC to full product, generating $680K USD in ACV within the first year. Acted as end-to end product leader across technical execution, commercial strategy, stakeholder alignment, marketing positioning, and UX design. • Co-led 50+ engineers to localize and deliv

CoFounder

Handy Commerce

Jan 2015 - Jun 2019 (4 years 6 months)

Co-founder & Product Lead

Handy Commerce

Jul 2013 - Jun 2019 (6 years)

• Co-founded SaaS e-commerce platform enabling SMBs to rapidly build and deploy online stores. • Developed one of LATAM's first drag-and-drop frontend builders for e-commerce, reducing time-to-market for merchants. • Achieved TOP 20 Startup recognition in Colombia through an innovative technical approach to e-commerce. • Scaled platform to 1,200+ active stores within first year of operation. • Led product development, technical architecture decisions, and UI/UX strategy.

James Osorio

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