James Franklin Arriola customer service representative

Customer Service Representative

Audien Hearing

Sep 2024 - Apr 2025 (8 months)

Provides guidance, troubleshooting, and product education to customers regarding their hearing loss and hearing aids.

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Recruitment Specialist

Go2 Careers

Sep 2021 - Jul 2024 (2 years 11 months)

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicants' credentials and conducting initial interviews and pre-screening assessments. Developed recruiting strategies to identify qualified candidates and build network.

CSR

iQor

Feb 2021 - Aug 2021 (7 months)

Responsible for setting up tech appointment. Respond to cutomer requests for products, services, and billing inquiries/charges.

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Cold Caller

SSDI

Jun 2020 - Jan 2021 (8 months)

Prequalifying leads

Order Placer

DoorDash

Aug 2018 - May 2020 (1 year 10 months)

As an Order Placer, I was responsible for efficiently placing food orders on behalf of customers, ensuring accuracy and timeliness in every transaction. My role involved direct communication with various restaurants to confirm orders and address any special requests from customers. Additionally, I utilized CRM (Customer Relationship Management) skills to maintain organized records of customer preferences and order history, which enhanced the overall customer experience and allowed for personalized service.

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CSR | Escalations Desk | SME

VXI Global Holdings Davao

Aug 2016 - Feb 2018 (1 year 7 months)

- Provided answers to basic and general inquiries, ensuring customers received accurate and timely information. - Delivered technical assistance to customers regarding their internet service, effectively resolving issues and enhancing customer satisfaction. - Handled escalated calls (Supcall/Mancall), demonstrating strong problem-solving skills and the ability to manage high-pressure situations. - Assisted agents within the line of business, fostering a collaborative environment to improve service delivery. - Managed a team of twenty (20) representatives, focusing on performance and development to achieve departmental goals. - Utilized Salesforce to manage customer accounts during my tenure at ATT, which streamlined our processes and i

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Technical Support Representative

Convergys (now Concentrix)

May 2013 - Jun 2016 (3 years 2 months)

Provide technical assistance related to ISP, phones, and cable service.

James Franklin Arriola

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