Jalal Nasser

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Information Technology Support Supervisor

Canadian General Medical Center Company,

May 2020 - Aug 2024 (4 years 4 months)

As an Information Technology Support Supervisor, I was responsible for overseeing network administration, managing hardware and software, and providing end-user support. I played a key role in the web development of the CMC website, ensuring it met organizational standards and user needs. Additionally, I handled network setup and IP telephone setup to enhance communication and operational efficiency. While SQL was identified as a non-relevant skill, I utilized my expertise in virtual server setup to optimize our IT infrastructure, ensuring robust performance and reliability across all systems. Furthermore, my proficiency in PHP, API integration, and WordPress development allowed me to effectively contribute to various web-related projects,

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IT Specialist, Web Developer & Marketing

Midad Holdings,

Nov 2017 - May 2020 (2 years 7 months)

• Provide technical support to clients through various channels of communication. ◦ Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Managed a team of IT professionals to deliver timely support and solutions to critical technical issues. Enhanced security measures by deploying firewalls and encryption for safeguarding sensitive data. Redesigned the organization's network infrastructure to improve system reliability and speed. Increased user satisfaction by 30% through improved system uptime and optimized web functionality. Optimized server and system configurations leading to a 25% reduction in operational costs. Additional

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Help Desk Specialist and Web Development

Guardian Industries Com - Zamil Group,

Jan 2009 - Oct 2017 (8 years 10 months)

Supervised the development and launch of the company's first e commerce platform, enhancing customer accessibility and sales. Led a team of five in providing first-tier support for local and remote users, resulting in a 40% reduction in support call duration. Implemented an automated ticketing system that improved response times by 20% and increased customer satisfaction. Collaborated with departments to redesign the company's internal web portal, facilitating better inter-departmental communication and project management. Deployed and managed security protocols for network systems that met international compliance standards, reducing threats by 30%. Developed training programs for staff on IT best practices and use of company software, imp

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Helpdesk Coordinator

NAPCO GROUP OF COMPANIES,

Aug 2005 - Jan 2009 (3 years 6 months)

Managed helpdesk operations and supervised a team to ensure efficient service delivery and client satisfaction.

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Assistant It Manager

Future Pipe Industries,

May 2005 - Jul 2005 (3 months)

Joining new users to the domain. daily backup data. Solved Exchange Mail issues for users.

Jalal Nasser

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