Jairo Lacayo

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Property Management Assistant

Hatch Property Management

Sep 2023 - Current (2 years 10 months)

• Manage agenda and draft emails for a Property Manager, create Property Manager Contracts, follow up with Tenants requests, move-in / move-out process, property and owner onboarding, and property marketing • Leverage proficiency in Software as a Service (SaaS) platforms, utilizing cloud-based infrastructure to ensure seamless property operations and data accessibility across 90% of management systems.

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Customer Service Rep / IT Support / Supervisor

Perfect smile Doc

Jul 2020 - May 2023 (2 years 11 months)

• Assist patients looking for Orthodontic Treatment, scheduling and confirming appt. In October 2022 I was promoted to Supervisor. Part of my responsibilities are: Handling billing issues for the patients, being on top of the daily schedule for the 3 offices, KPI's goals, and weekly meetings, among others. • Managed the integration of cloud-based Software as a Service (SaaS) platforms, ensuring that all CRM and phone systems operated with high availability to support seamless patient interactions and internal operations.

Technical Support for Microsoft Windows/ Subject Matter Expert for Microsoft Windows/ Trainer for Microsoft Windows

Concentrix

Oct 2017 - Jul 2020 (2 years 10 months)

• Microsoft Windows. Provide floor support to agent who need assistance during their calls, improve team performance, Develop and deliver training (New hires and new skills) • Leverage expertise in Computer repair, Network management, and Software as a service (SaaS) environments to provide high-level Technical support in IT services and efficient Technical troubleshooting. • Apply comprehensive knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) to resolve complex connectivity issues and ensure optimal network performance for end-users. • Utilize proficiency in Customer relationship management (CRM) software to centralize customer data, facilitate multi-channel communication via text, email, and voice, and train incoming

Technical Advisor

Onelink

Aug 2016 - Jul 2017 (1 year)

• INTERMEDIA. Provided support for those clients who had problems with the PBX System and their Exchange.

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Supervisor

NACEL DE NICARAGUA

Dec 2014 - Aug 2016 (1 year 9 months)

• Supervisor. Supervise Fiber Optic links construction, scope of works, and Optical Fiber Projects Liquidation

Admission Coordinator

INCAE

Jul 2014 - Dec 2014 (6 months)

• Review the candidates' profiles who wanted to study an Executive MBA.

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Floor Supervisor

Managua Call Center

Jan 2013 - Jun 2013 (6 months)

• Geeks on Site. In charge of 12 Technicians, who provided remote assistance to clients in USA and UK

Technical Support

Sitel S.A

Oct 2011 - Jan 2013 (1 year 4 months)

• Cricket. Support to Cricket's customer, who had problems with the internet service (thru USB modem). • Provided comprehensive technical support in IT services, focusing on network management and technical troubleshooting to resolve connectivity issues effectively. • Managed customer relationships using CRM tools to document interactions and ensure high service satisfaction levels. • Applied deep understanding of TCP/IP protocols to diagnose and rectify complex internet connection problems. • Utilized cloud-based software as a service (SaaS) platforms to manage ticketing systems and remote diagnostic tools, ensuring seamless service delivery and efficient resolution tracking.

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IT Manager

APARTA HOTEL RDG

Jan 2010 - Sep 2011 (1 year 9 months)

• Designed the infrastructure for LAN and WLAN, positioned Access Points (Routers, Switches, etc.), installed and configured the security system (Cameras), and once the Hotel started operations, I was the one who maintained the internet connection, network, and computers working.

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