David Carrillo

Support Voice Agent

Walmart

Jul 2024 - Dec 2024 (6 months)

As a Support Voice Agent, I ranked in the top 10% for performance by effectively resolving over 100 customer inquiries daily. I maintained a satisfaction rate of over 95% through efficient troubleshooting and de-escalation techniques, consistently exceeding call quality and productivity targets. Additionally, I received training in chat and email support, allowing me to switch between communication channels throughout the year when opportunities arose, further enhancing my ability to assist customers across various platforms.

Retention Voice Agent

Optimum

Mar 2024 - Jul 2024 (5 months)

As a top performer in retention sales for mobile plans and devices, I successfully preserved high-value accounts through consultative upgrades, consistently exceeding retention and sales targets by over 20%. In addition to my primary responsibilities, I utilized chat support to fill in crucial information that assisted technicians dispatched to customers' homes for resolving internet, TV, or phone issues, thereby enhancing the overall customer experience and ensuring efficient service delivery.

Chat Support

5CA

Dec 2023 - Mar 2024 (4 months)

W

Waiter & Courier

Feb 2022 - Oct 2022 (9 months)

E

Events manager development

Jan 2022 - Nov 2022 (11 months)

As an Events Manager, I was responsible for planning, organizing, and executing a variety of events, ensuring that each detail aligned with the client's vision and objectives. I coordinated with vendors, managed budgets, and led a team to deliver exceptional experiences. Additionally, my role required me to engage with multiple entrepreneurial ventures, which provided me with valuable experience in customer service, enhancing my ability to address client needs and foster positive relationships throughout the event planning process.

About

Detail

Timeline

Résumé