Project Management Office (PMO) and Project Director with extensive experience in managing and implementing technology solutions, specializing in Genesys Cloud. A strategic leader with a strong focus on Agile methodologies (Scrum), resource optimization, and efficient budget management using professional hours (cost-plus model).
📈 Project Implementation Management: I lead complex projects for new and existing clients, ensuring execution aligns with strategic objectives. I coordinate multidisciplinary teams across all phases: Discovery, Design, Configuration, QA Testing, and Go Live.
⚙️ Process and Resource Optimization: I oversee and develop the execution of use cases in Genesys Cloud, ensuring that requirements are well-defined and aligned with business needs.
💰 Financial and Budget Management: I plan and manage project budgets, optimizing resource allocation and maximizing return on investment. I perform detailed cost tracking, expense control, and financial projections to ensure project profitability.
📊 Monitoring and Reporting: I implement control mechanisms and progress reports per sprint, ensuring transparency in the utilization of tokens and budget optimization for clients.
🤝 Team and Client Management: I facilitate effective communication among stakeholders, ensuring strategic alignment between business and technology.
🚀 Digital Transformation: I drive the adoption of innovative solutions to enhance customer experience, automate processes, and improve operational efficiency.
