Customer service agent / Nesting Lead
Sutherland Global Services
Jul 2013 - May 2015 (1 year 11 months)
• Educated clients on account services and resolved client inquiries regarding statement information and account balances. • Entered customer interaction details in sales system to track requests, document problems and record solutions offered. • Provided primary customer support to internal and external customers. • Evaluated customer information to explore issues, develop potential solutions and maintain high quality service. • Planned and conducted staff trainings with emphasis on sales.