Jahnic Bernard

Jahnic Bernard

About

Detail

Administrative & Customer Support Professional with 6+ years of experience supporting fast-paced businesses across hospitality, customer service, and
Saint Lucia
Contact Jahnic regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work
Starting at USD6/hour
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Internships
Starting at USD950/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • KM2 Solutions
    Customer Support / Accounts Receivable Clerk | Remote
    KM2 Solutions
    Nov 2024 - Sep 2025 (11 months)
    KM2 Solutions is a global business process outsourcing company providing customer support and back-office solutions to international clients across multiple industries. Supported customers regarding account status, billing inquiries, and payment concerns within a structured contact-center environment. Resolved customer issues efficiently through clear communication, de-escalation, and policy guidance, improving customer satisfaction and timely resolution. Utilized CRM systems, contact center software (CCaaS), and omnichannel support tools (voice, email, chat) to manage high volumes of customer interactions. Handled inbound calls through ACD systems, supported by IVR and CTI for accurate call routing and documentation. Maintained accurate cu
  • B
    Cook / Butcher
    Bel Jou Hotel
    Mar 2024 - Aug 2024 (6 months)
    Supported kitchen operations in a fast-paced environment, coordinating with service staff to meet guest expectations. Managed inventory rotation and food safety compliance, reducing waste and ensuring operational efficiency. Assisted with guest requests, contributing to a positive customer experience.
  • O
    Restaurant Manager / Cook / Cashier / Waitress
    Oakville Fish & Chips
    Jun 2023 - Oct 2023 (5 months)
    As a Restaurant Manager / Cook / Cashier / Waitress, I was responsible for overseeing daily operations at a local restaurant, ensuring exceptional food service and customer experience. I managed a small team, reporting directly to the business owner, and took charge of scheduling, training, customer service, and cash handling. By independently coordinating staff, ordering inventory, and resolving customer issues, I significantly reduced the owner's involvement in day-to-day operations. My hands-on approach to service management led to increased customer satisfaction and repeat business. I monitored inventory levels and expenses, ensuring efficient stock rotation and effective cost control. Additionally, I implemented basic marketing and pro
  • S
    Pastry Cook Assistant
    Starfish Resort
    Jan 2023 - Jan 2024 (1 year 1 month)
    Hospitality roles strengthened customer service, multitasking, time management, and problem-solving skills in high-pressure environments.
  • I
    Administrative Assistant
    Islander Car Rental
    Jun 2022 - Sep 2022 (4 months)
    As an Administrative Assistant at a car rental company serving both local and visiting clients, I provided essential administrative and front-desk support, reporting directly to management and facilitating daily business operations. I effectively managed client appointments using Google Workspace (Calendar) and handled email correspondence with professionalism. My responsibilities included performing data entry, file management, and invoice processing, ensuring that records were accurate and well-organized. I assisted executives with calendar management, which significantly reduced scheduling conflicts and improved overall time efficiency. Additionally, I created basic blog content and automated email responses to enhance client communicati
  • S
    Assistant Pastry Cook
    Sugar Beach Viceroy Resort
    Jan 2017 - Jan 2019 (2 years 1 month)
    Hospitality roles strengthened customer service, multitasking, time management, and problem-solving skills in high-pressure environments.
  • D
    Waitress/Bartender
    DeJa Vu Restaurant & Cocktail Bar
    Jan 2016 - Jan 2017 (1 year 1 month)
    As a Waitress/Bartender, I honed my customer service skills by effectively building client relationships and ensuring a positive dining experience. My role required exceptional multitasking and time management abilities, particularly in high-pressure environments, where I adeptly handled multiple tables and orders simultaneously. Additionally, I engaged in direct sales with customers, taking orders and managing the cash register, which enhanced my understanding of sales processes and contributed to overall revenue generation. This experience not only strengthened my problem-solving skills but also allowed me to develop a keen insight into customer preferences, further elevating the service quality provided.
  • J
    Cashier/Server
    Jahman's Creole Delight Bakery
    Jan 2010 - Jan 2016 (6 years 1 month)
    As a Cashier/Server, I honed my customer service skills by engaging with patrons in a fast-paced hospitality environment, which significantly enhanced my ability to build client relationships and manage multiple tasks efficiently. My experience involved not only providing excellent service but also making direct sales with customers, which contributed to increased revenue and customer satisfaction. Additionally, I developed strong time management and problem-solving skills, ensuring that I could address any issues promptly while maintaining a positive dining experience for all guests.
Education verified_user 0% verified
  • Sir Arthur Lewis Community College
    Health Aide Studies (Certificate)
    Sir Arthur Lewis Community College
    Sep 2022 - Mar 2023 (7 months)
  • I
    ICT Level 1
    Jun 2021 - Mar 2022 (10 months)
    Knowledge and skills in the performance of routine oe predictable work activities
  • S
    High School Certificate
    Soufriere Comprehensive Secondary School
    Sep 2005 - Jul 2010 (4 years 11 months)