Jahi Spaloss

System Administrator

blueprint medicines

Oct 2024 - Current (1 year 8 months)

•Delivered advanced support for escalated help desk issues, ensuring timely resolution to minimize downtime. • Provided system administration support across Windows and macOS environments, leveraging tools like Okta and MDM systems. • Enhanced IT processes by collaborating with cross-functional teams and implementing best practices.

Help Desk Analyst

Eliassen Group

Jan 2024 - Sep 2024 (9 months)

• Ensured optimal productivity of internal employees and consultants through effective technical support as a Microsoft 365 Admin. • Successfully managed, contributed, and maintained company portal security utilizing tools such as threat locker and MS Defender. • Ensured seamless operation of company-owned hardware necessary for daily workflows of all personnel.

Help Desk Analyst

Beth Israel Lahey Health

Sep 2023 - Jan 2024 (5 months)

Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support • Diagnose and resolve simple to moderately difficult desktop and peripherals related to interoperability, OS security issues, system access, passwords, and authentication. Accurately responds to desktop issues related to profiles, group policies and local system configurations • Responsible for Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's and customer demands. Drives high customer satisfaction and ensures ser

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Inbound Sales Representative

newpro

Sep 2022 - Sep 2023 (1 year 1 month)

• Speak with potential customers via inbound/outbound calls and set qualified appointments for in-home sales consultants. •Engage with customers who have requested more info on NEWPRO's products & services, create urgency, and set appointments for in-home sales representative. •Engage with CRM to track customer interactions and disposition

Travel Sales Consultant

Grand Circle Corporation

Feb 2022 - Jun 2022 (5 months)

•Consult travelers on best travel experience based on preferences. • Construct suitable and timely travel arrangements for air and hotel. • Provide accommodations for travelers that will create better travel experiences. • Process and track flight information via amadeus

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