Jaely Otrega Project Manager

Intake and Project Manager

Rollback Ally

Sep 2024 - Current (1 year 10 months)

• Serve as the first point of contact for clients, gathering critical information and coordinating appointments. • Promoted to Project Manager after 3 months; currently handling both roles. • Plan, organize, and oversee company projects from initiation to completion. • Manage project timelines, team coordination, and client communication, utilizing tools such as ChatGPT to enhance email correspondence and client interactions. Additionally, I engaged in chat support by communicating with clients via text message, ensuring their inquiries were addressed promptly and effectively. • Assisted with social media management by contributing to LinkedIn job postings, which helped increase the company's visibility and attract potential ca

L

Operations Administrative Assistant → Operations Manager

Lean Solutions Group,

Jan 2022 - Feb 2024 (2 years 2 months)

• Promoted to Operations Manager within 6 months. • Coordinated internal operations, acted as point of contact in management's absence. • Prepared payroll and seating reports using Excel; monitored employee attendance via MS Teams. • Led employee check-ins, drafted performance reviews, and maintained CRM records. • Scheduled client and employee meetings, and prepared follow-up summaries. • Utilized Google Workspace extensively to enhance operational efficiency; employed Google Sheets for tracking employee performance, attendance, payroll data, and client reports, creating dashboards that streamlined decision-making for leadership. Leveraged Google Docs and Slides to prepare and share performance evaluations, meeting agendas,

Medical Interpreter

Teleperformance

Jan 2021 - Dec 2021 (1 year)

• Facilitated accurate communication between patients and healthcare providers. • Interpreted medical terminology, diagnoses, and treatment plans. • Ensured clarity and understanding in high-pressure healthcare environments. • Utilized Google Workspace tools, such as Google Forms and Gmail, to log call outcomes, communicate shift updates, and manage patient inquiries effectively. • Employed Microsoft 365 for internal communication, enhancing collaboration and information sharing within the healthcare team.

S

Customer Service Representative → Quality Assurance Agent

Soft G Net,

Nov 2018 - Jan 2021 (2 years 3 months)

• Assisted patients of health insurance companies with transportation services. • Promoted to QA Agent; monitored and evaluated call quality. • Provided feedback to improve customer service performance. • Utilized knowledge of EMR (Electronic Medical Records) to enhance the accuracy of patient information during transportation logistics, ensuring compliance with healthcare standards. • Gained expertise in medical appointment scheduling as part of my role, facilitating seamless coordination between patients and healthcare providers, which contributed to improved service delivery and patient satisfaction. • Leveraged Microsoft 365 and Google Workspace tools to enhance quality assurance processes; created shared Google Sheets for log

Jaely Otrega

About

Detail

Timeline

Résumé