Jacqueline Sorto

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Virtual Legal Assistant

Consumer Law Practice

May 2022 - Current (3 years 3 months)

• Manage intake process: Creating new leads, sending intake forms, reminders, schedule consultations, follow up emails, etc. • Create new matters if hired, sending attorney client agreements • Follow up with existing clients by email and phone to get pending documents, provide updates on the matter, etc. • Follow up with opposing counsel by email when necessary to get documentation, schedule meetings, etc. • Update firm manuals, procedures, firms' monthly expenses • Populate and edit complaints, forms, letters, statements, etc. • Electronic filing and serving of documents.

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C

Virtual Legal Assistant

Get Staffed Up, Consumer Law Practice

Mar 2022 - May 2023 (1 year 3 months)

• Creating new client files and updating existing client files. • Get in contact with potential clients to send them intake forms, schedule consultations, and get and organize all necessary documents. • Follow up with existing clients by email and phone to get pending documents, provide updates on the matter, etc. • Follow up with opposing counsel by email when necessary to get documentation, schedule meetings, etc. • Update firm manuals and procedures. • Populate and edit complaints, forms, letters, statements, etc. • Electronic filing and serving of documents.

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Customer Service representative

Cognizant El Salvador

Nov 2019 - Dec 2021 (2 years 2 months)

Point of contact between hospitals, nurses, doctors and patient with the company to coordinate the delivery and return of medical equipment through email (outlook), calls, and making sure to document the process and update it in the data base.

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Lead Generator

SVL Outsourcing

Nov 2016 - May 2019 (2 years 7 months)

Working from home collecting data by surveys to different company in the U.S.A about their shipping methods, working with database documenting in Excel, google sheets for possible sell and creating the final report of the obtained information.

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Legal Practitioner

Centro Integrado de Justicia Penal ¨Dr. Isidro Menéndez¨

Oct 2015 - Jun 2016 (9 months)

-Elaboration of trades with other government entities -Reception of tax requirements -Drafting of hearing records -Intimation of the accused -Systematize judicial files for the institution's program. -Update the criminal record entry book file. -Update the files of court employees with their medical leaves and personal permits.

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Customer Service representative

SYKES EL SALVADOR

Jan 2014 - May 2015 (1 year 5 months)

Key roles: Provide customer service for a dental insurance company in the U.S.A by calls and emails to the dental clinics confirming coverage, benefits and claims information.

Jacqueline Sorto

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Jacqueline's behavioral traits
Jacqueline's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.