Jacqueline Prado Bilingual Customer Service Representative

W

Cultural Representative

WALT DISNEY WORLD- EPCOT

Jan 2023 - Jan 2024 (1 year 1 month)

• Delivered engaging guest interactions, resolving inquiries with empathy and professionalism for diverse audiences • Educated visitors on cultural traditions, ensuring clear and friendly communication at all times • Handled cash transactions with 100% accuracy, maintaining meticulous records • Collaborated with team members to uphold company protocols and deliver seamless service

P

Bilingual customer service

PR Manufacuring S de RL de CV

Jan 2021 - Feb 2021 (2 months)

Shipping Manager

Joybird

Jan 2021 - Jan 2023 (2 years 1 month)

• Resolved escalated customer issues via phone and email, achieving rapid and effective solutions. • Handled complex complaints with empathy, ensuring positive customer experiences. • Documented all interactions in CRM, supporting process improvements and team feedback. • Collaborated cross-functionally to streamline issue resolution and boost satisfaction. • Utilized Microsoft Excel to efficiently check customer orders, enhancing order accuracy and tracking. Additionally, adapted to remote work environments, maintaining productivity and communication with the team to ensure seamless operations. Furthermore, assisted clients with research on fabrics or models they were interested in, providing valuable insights that contributed to i

Home Delivery Operations

Joybird

Jan 2021 - Jan 2023 (2 years 1 month)

• Managed high-volume customer email inquiries, providing timely and accurate order support. • Coordinated with carriers to resolve delivery issues, ensuring customer satisfaction. • Scheduled and tracked orders, maintaining detailed records in CRM systems. • Communicated complex updates clearly, enhancing customer understanding and trust. Additionally, I adapted to remote work from the beginning of my tenure, which allowed me to maintain productivity and efficiency while managing operations from home. I also engaged in business development by addressing customer needs beyond scheduling, offering tailored solutions for their furniture requirements, and going the extra mile to foster customer loyalty and encourage repeat purchases.

S

Customer Service Representative

SOUTHCONE

May 2020 - Dec 2020 (8 months)

• Managed inbound and outbound calls, delivering prompt and accurate order processing. • Responded to customer alerts and cancellations, ensuring clear and professional communication. • Utilized internal systems to document interactions and maintain organized records. • Supported multiple clients, demonstrating adaptability and strong multitasking skills while effectively managing remote work during the pandemic, which enhanced my ability to maintain productivity and communication in a home environment. Additionally, engaged in business development activities by pursuing potential clients for our furniture offerings and generating leads, which contributed to the overall growth of the customer base. Sales skills were also utilized in u

S

Partner Support Represantive

Serialle Entrepeneurs

Oct 2018 - Jul 2020 (1 year 10 months)

As a Partner Support Representative, I was responsible for providing follow-ups to dealers already signed up with us, ensuring their needs were met and fostering strong relationships. I efficiently transferred calls to the appropriate departments, facilitating smooth communication within the organization. My role also involved searching for potential dealers and stores, which required a keen eye for market opportunities. I placed orders for clients from across the country, ensuring timely delivery and satisfaction. Additionally, I conducted consultative talks to provide information as needed, addressing any inquiries from clients. I also placed orders of products to dealers and Business Development Managers, streamlining the ordering proces

Cast Member

Walt Disney World

Jan 2018 - Jul 2018 (7 months)

• Attractions Cast Member ÏEnsure the guests safety while maintaining proper show in all times ÏLearned the operation of the ride ÏHelp guests with doubts about the park ÏResolve guests complains professionally Quick Service Cast Member ÏResolve Guest Complains promptly and professionally ÏWork with team mates to keep neat the place ÏFollow all established work procedures in correct way ÏHelp the customers with their orders and doubts

Customer Service

Telvista

Jan 2015 - Jan 2016 (1 year 1 month)

• Resolved an average of 24+ customer inquiries daily, achieving a 95% first-call resolution rate and consistently exceeding company satisfaction targets. • Identified and escalated recurring issues, contributing to a 20% reduction in repeat calls and improved overall customer experience. • Recognized for delivering empathetic service, resulting in a 15% increase in positive customer feedback and multiple commendations from supervisors.

Jacqueline Prado

About

Detail

Timeline

Résumé