Jacqueline Lorraine Senecal Customer Service Representative

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Office Assistant

Mont's Landscaping-Sacramento,

Jan 2024 - Jan 2025 (1 year 1 month)

• Dispatched employees efficiently to ensure smooth operations. • Answered calls promptly, providing excellent service and support to clients. • Scheduled appointments to optimize team productivity and resource allocation. • Worked with Microsoft Windows to manage office tasks and documentation effectively. • Collaborated with a team of five, fostering a cooperative work environment. • Utilized customer success skills to assist clients with their inquiries, enhancing successful interactions and overall satisfaction.

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Homemaker

Jan 2009 - Current (17 years 5 months)

I work helping my elderly father, a military veteran, by managing his household necessities on a daily basis. I assist him with his rental properties, ensuring timely rent collection, maintaining rental agreements, and conducting walkthroughs on his properties. Additionally, I write up property agreements with renters for a total of six rentals and handle phone calls at any time regarding property issues. My experience has also involved delivering excellent interactions with tenants, which has enhanced customer satisfaction and fostered positive relationships. I am now seeking work as my father has downsized his properties from over 13 rentals to 6.

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Customer Service Collections Representative

Pacific Bell

Feb 1999 - Nov 2008 (9 years 10 months)

As a Customer Service Collections Representative, I worked in a high-volume call center, managing between 100 to 200 calls daily while empathizing with customers to ensure their concerns were addressed with care. I utilized strong negotiation skills to comply with PUC/FCC protocols when restoring interrupted services, and I efficiently updated account information, maintaining accuracy and attention to detail. My role involved processing payments via check, credit card, or mail, with meticulous notes to verify account status. I restored and disconnected services based on payment fulfillment, demonstrating flexibility and responsiveness in handling inbound and outbound calls. I enhanced productivity levels by anticipating needs and delivering

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Manager

The 4J's Maintenance And Lawn Care Service-Lodi,

Jan 1997 - Dec 1998 (2 years)

As a Manager, I oversaw a team of four employees while managing 40 accounts, ensuring efficient operations and high levels of customer satisfaction. I actively marketed the business by creating and distributing flyers during my off time, which contributed to increased visibility and client engagement. My responsibilities included scheduling, cancelling, and rescheduling appointments to optimize workflow, as well as handling inventory for all lawn maintenance tasks, ensuring timely orders for necessary products to maintain stock for jobs. I managed payroll using the Lotus program to guarantee accurate employee compensation and motivated my team to enhance productivity and job satisfaction. Additionally, I effectively controlled costs to keep

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Medical Representative

Dr. Mullin DDM-Lodi,

Jan 1992 - Oct 1992 (10 months)

• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches • Directed incoming calls to internal personnel and departments, routing to best-qualified department • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details • Used computer programs and registration systems to schedule patients for routine and complex procedures • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company • Completed cleric

Jacqueline Lorraine Senecal

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