Jacqueline Córdoba Mosquera

Jacqueline Córdoba Mosquera

About

Detail

Support Specialist
Medellín, Antioquia, Colombia
Contact Jacqueline regarding: 
Flexible work
Starting at USD12/hour
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Networking

Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Support Specialist public Remote experience
    Servicology
    Mar 2022 - Apr 2024 (2 years 2 months)
    Answering emails and chats, handling complaints, questions, and details regarding the product. Assist team leader and other departments with translation. Manage outgoing calls to customers, to offer company benefits and increase customer status When needed, write tickets related to the interaction, reporting issues, or relevant information.
  • DFCC SAS (Yexas Taxi)
    Dispatcher / Customer service assistant
    DFCC SAS (Yexas Taxi)
    Apr 2021 - Apr 2022 (1 year 1 month)
    Achieved the performance indicators for service measurement since the first month. Assisted and supported independent contractor drivers, with eventualities that occurred during the service. Collected and communicated errors detected during the operation to the Jr. Supervisor weekly. Managed dispatching, routing, and tracking of over 60 fleet vehicles via iCabbi (a Taxi Dispatch System). Trained new employees regarding the operation procedures and gave feedback on daily work performance.
Education verified_user 0% verified
  • UNAD
    International business
    UNAD
    Jan 2022 - Current (4 years 4 months)
  • Universidad Católica de Oriente
    Certificate in Customer Service in Media and Digital Channels
    Universidad Católica de Oriente
  • O
    Associate's Degree in Executive assistance
    Option | Expertos en aceleración digital y ecosistemas