Jackeline Caparachin Roque
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Jackeline Caparachin Roque

Jackeline Caparachin Roque

About

Detail

Bilingual Customer Service
San Juan de Lurigancho, Provincia de Lima, Peru

Contact Jackeline regarding: 

work
Full-time jobs
Starting at USD700/month
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Customer Service
    Global Fidelis
    Nov 2023 - Jan 2024 (3 months)
    Give support and assistance by phone to clients about every concern of: items, quality of products, website management, prices, promo apply and more. Using KPIs applies to clients, productivity, quality, and efficiency.
  • T
    Customer Service
    Teleperformance
    Mar 2023 - Aug 2023 (6 months)
    Give support and assistance to each client from the USA and Canada to solve their issues about payment methods, refund timing, product use, and more by email and phone. Using KPIs applies to clients, productivity, quality, and efficiency.
  • W
    Translator
    WORDL CONNECT
    Jan 2022 - May 2023 (1 year 5 months)
    Translated documents in English and Spanish. Applied cultural understanding to discern specific meanings beyond literal written words. Replicated flow, style, and overall meaning of original texts.
  • P
    Administrative Assistant and Sales Manager Assistant
    PERU FOODS EXPORT SAC
    Jan 2019 - Sep 2020 (1 year 9 months)
    Prepared weekly employee work schedules for team members. Handled customer relations issues, enabling quick resolution and client satisfaction. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Worked with supervisors and management to maintain status reports and update information for current projects. Supervised a sales team of 4 people, stepping in to support employees and deliver smooth sales access for clients. Produced contracts, reports, letters, and proposals for clients. Assisted the sales team with completing customer transactions and managing issues.
  • O
    Sales Manager Assistant
    ORGANICA PERU SAC
    Jan 2017 - Jan 2019 (2 years 1 month)
    Produced contracts, reports, letters, and proposals for clients Assisted the sales team with completing customer transactions and managing issues. Handled customer relations issues, enabling quick resolution and client satisfaction. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • L
    Translator and Interpreter
    LIVING MISSIONS PERUS
    Apr 2016 - Apr 2019 (3 years 1 month)
    Tasks performed: Maintained message content tone and emotion as closely as possible. Interpreted conversations simultaneously to help both parties conduct spiritual, handle medical needs, or manage personal concerns. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • P
    English Teacher
    PRIVATE SCHOOL LUZ DEL SABER
    Apr 2016 - Dec 2016 (9 months)
    Teaching English to different grades of High School.
  • e
    Translator and Interpreter
    e3 Partners
    Jan 2009 - Dec 2019 (11 years)
    Tasks performed: Interpreted conversations simultaneously to help both parties conduct spiritual, handle medical needs, or manage personal concerns. Maintained message content tone and emotion as closely as possible. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • S
    Pre Professional Practices
    SHINCA SRL
    Sep 2007 - Dec 2007 (4 months)
    Panettone production.
  • E
    Pre Professional Practices
    EL DESEO SAC
    May 2007 - Aug 2007 (4 months)
    in the pastry area. Production and decoration of desserts.
  • S
    Pre Professional Practices
    SANTA LUCÍA
    Mar 2006 - May 2006 (3 months)
    Production in the Pastry area.
  • P
    Office Assistant
    PANANORTE CEMFINOR EIRL
    Mar 2003 - Jun 2003 (4 months)
    Office assistant and customer service tasks in person, by telephone, and by email. Use of digital office tools such as Word, Excel, and databases. Contact and carry out procedures with clients and suppliers. Resolution of problems and queries Of customers.
  • C
    Pre Professional Practices
    CADENA HOTELERA DON CARLOS
    Feb 2001 - Jun 2001 (5 months)
    Performing tasks in the following areas: Housekeeping, Kitchen, Dining Room Service, Laundry, Control and costs, Reception.
Education verified_user 0% verified
  • C
    Bachelor
    CENFOTUR INSTITUTE
    Mar 1996 - May 1999 (3 years 3 months)
  • Red Cross
    Comprehensive Child Health
    Red Cross
  • S
    Techcnician Industrial Pastry
    SENATI INSTITUTE
  • Red Cross
    CPR/
    Red Cross
  • D
    Technician
    D´GALLIA INSTITUTE
  • Red Cross
    First Aid/
    Red Cross
  • V
    Professional Counter
    VISE IASG AVIANCA