Iwobinkpe Chiamaka

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C

Customer Service Representative Verified experience

CFlead

Jul 2024 - Jan 2025 (7 months)

Supervised a team of 10 agents, increasing team productivity by 20% through coaching and process optimization. Improved customer satisfaction ratings by 15% through prompt query resolution and personalized support. Managed over 50 customer inquiries daily via Zendesk and Slack, maintaining a 98% resolution rate within 24 hours. Additionally, utilized Google Workspace, Microsoft Excel, and Microsoft 365 to streamline communication and data management, enhancing overall team efficiency. Employed client scheduling techniques to ensure timely follow-ups and effective management of customer interactions, while leveraging Microsoft Outlook for organized correspondence and task management.
T

Technical Support Assistant Verified experience

The Tech Shop

Dec 2023 - Jul 2024 (8 months)

Handled an average of 35 technical queries daily, resolving 92% on first contact. Developed a searchable internal knowledge base that reduced repetitive inquiries by 15% within six months. Collaborated with product teams to streamline support processes, reducing ticket resolution time by 30%. Additionally, utilized tools such as Google Workspace, Microsoft Excel, Microsoft Outlook, and Microsoft 365 to enhance productivity and efficiency in managing technical support tasks, ensuring effective communication and organization in a fast-paced environment. Client scheduling was also an integral part of my role, allowing for better management of support requests and follow-ups.

Education 0% verified

Iwobinkpe Chiamaka

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