Ivy Rose Pelone

Ivy Rose Pelone

About

Detail

Client Success Manager | Executive Assistant
Philippines
Contact Ivy regarding: 
Flexible work
Starting at USD8/hour
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Finding mentors
Finding co-founders
groups
Networking

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Remax
    Real Estate (Sales and Rentals)
    Remax
    Oct 2024 - Nov 2025 (1 year 2 months)
    Property Management Tasks: Listing Rental Properties, Edit and Upload Photos for listing, Review and Research listing descriptions (Refer to Property Managers for review), Managing 2 inboxes (Main inbox and Rentals Inbox), Team Updates (Listing/Offlisting), Respond and Send reviews to tenants/Landlords, Monitoring Compliance (Pool and Smoke Alarm). Social Media: Create postings for Inspections, Post Leased and Sold properties, Monthly Wrap Up. Executive Assistant to the CEO: Creating Monthly Newsletter for Investors/Owners, Answering Reception Calls, Create Presentations, Reports. Assistant to Human Resource (HR) Manager: Facilitate onboarding and offboarding of Australian Staff., Create Employee Contracts, File organizing. Point of Contact
  • Wingman Group
    Client Success Manager
    Wingman Group
    Jun 2023 - Sep 2024 (1 year 4 months)
    Real Estate Focused Agency. Manage and support 70+ Remote Staff and Australian clients. Facilitate onboarding sessions for new team members and clients. Serve as the primary point of contact for client inquiries and issues.
  • Outsource Access
    Team Leader
    Outsource Access
    Apr 2022 - Aug 2025 (3 years 5 months)
    Handled and oversee 20+ virtual assistants. Conduct performance coaching to improve team efficiency and productivity. Assist with client escalations, providing timely resolutions. Maintain and strengthen relationships with clients.
  • Teleperformance
    Teleperformance Subject Matter Expert
    Teleperformance
    Jun 2020 - Apr 2022 (1 year 11 months)
    Take Escalation Calls and Chat for E-commerce account. Process orders, Refunds and Returns.
  • F
    Customer Service Associate
    First source Solutions LTD
    Jul 2017 - Mar 2020 (2 years 9 months)
    Mortgage Servicing Department. Financial Account handling mortgages in UK, Scotland. Assist customers with Payment and Arrangements.
Education verified_user 0% verified
  • University of Science and Technology of Southern Philippines
    BS in Information Technology
    University of Science and Technology of Southern Philippines
    Jun 2013 - Mar 2017 (3 years 10 months)