I

Ivaylo Nikolaev Ivanov

About

Detail

Varna, Bulgaria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Croupier, Online Casino
    MLT EOOD
    Jul 2024 - Apr 2025 (10 months)
  • C
    Analyst - Help Desk
    C3i Europe EOOD
    Jan 2023 - Jul 2024 (1 year 7 months)
    As an Analyst in the Help Desk, I was responsible for providing technical support and troubleshooting assistance to end-users, ensuring timely resolution of issues to maintain operational efficiency. I collaborated with cross-functional teams to enhance service delivery and improve user satisfaction. Additionally, I utilized Google Drive for efficient information storage and management, which streamlined our documentation processes. I also leveraged WordPress to publish informative blogs, contributing to knowledge sharing and user education within the organization.
  • C
    Seles Representative with English
    CherryCarpetCleaning
    Nov 2022 - Dec 2022 (2 months)
    As a Sales Representative with English proficiency, I was responsible for engaging with customers, understanding their needs, and providing tailored solutions to enhance their experience. I effectively communicated product benefits and features, leading to increased sales and customer satisfaction. Additionally, I utilized Google Drive for efficient information storage and collaboration, ensuring that all team members had access to the latest resources. Furthermore, I applied SEO strategies to improve our web page visibility, helping users easily find our offerings online, which contributed to driving traffic and potential sales leads.
  • Crypto.com
    Customer associate
    Crypto.com
    Jan 2022 - Jun 2022 (6 months)
    As a Customer Associate, I was responsible for providing exceptional service to customers, addressing inquiries, and resolving issues to enhance customer satisfaction. I maintained accurate records of customer interactions and transactions, ensuring a seamless experience for clients. Additionally, I utilized Google Drive for storing and organizing important information related to customer interactions, which facilitated easy access and collaboration among team members, ultimately improving our efficiency in handling customer needs.
  • Sitel
    Customer support representative
    Sitel
    Feb 2020 - Nov 2021 (1 year 10 months)
  • M
    Life guard
    Millennium pool management
    Apr 2019 - Sep 2019 (6 months)
  • S
    Pizza delivery driver
    Selena pizza
    Jan 2018 - Dec 2018 (1 year)
  • B
    Waiter/Bartender
    BIRS OOD
    Apr 2017 - Sep 2017 (6 months)
    Golden sands, Business sector: Tourism, hotels and restaurants
Education verified_user 0% verified
  • H
    High degree for Computer Science
    Sep 2022 - Current (3 years 11 months)